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Help Desk Analyst
Job in
Harrisburg, Dauphin County, Pennsylvania, 17124, USA
Listed on 2026-01-23
Listing for:
Zenex Partners
Full Time
position Listed on 2026-01-23
Job specializations:
-
IT/Tech
HelpDesk/Support, Technical Support
Job Description & How to Apply Below
Help Desk Analyst
Location:
- Harrisburg, PA
Duration:
- 3 Months
Pay rate:
- $23/hr W2.
Responsibilities of Help Desk Analyst
- Receives calls and e-mails from users having problems using computer software and hardware or inquiring how to use specific software, programming languages, electronic mail, or operating systems.
- Ascertains the nature of problem, determine whether problem is caused by hardware such as modem, printer, cables, or telephone, and log in tracking system.
- Escalates problems in accordance with defined procedures.
- Uses technical databases to research problems, and talks with co-workers to research problem and find solution.
- Tests software and hardware for troubleshooting and problem resolution.
- Assists in coordination of changes, upgrades, and new products, ensuring systems will operate correctly in current and future environment.
- Supports shared software, such as operating systems, configuration management tools, application and development tools, testing tools, compilers, and code editors.
- 5+ years of relevant experience.
- Bachelor's degree.
- Strong customer service mindset.
- Microsoft 365/Windows OS - Windows 10, Microsoft Edge support.
- Microsoft SharePoint Online experience
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