Call Center Agent II; Community Engagement Specialist II

Are you looking for an exciting opportunity to make a difference?

(Onsite/Hybrid)

No nights or weekends

Paid holidays!

What you can expect:

• Monday through Friday 8am to 5pm.
• $17/HR and excellent benefits!
• Fun and inclusive working environment.
• Hybrid flexibility after introductory period.

Overview: Dasher Services, Inc. exists to help people live happy, healthy lives. Dasher's values center around providing encouragement, compassion, and support to our fellow team members, and paying those values forward when interacting with our clients and our community. The Community Engagement Specialist II provides customer service support specifically designed to assist our community in a variety of areas via phone and written communication.

Key Functions/Responsibilities

• • Handle and carefully respond to all inbound and outbound customer inquiries in an accurate manner.
  • Successfully complete trainings and participate in ongoing trainings, learning opportunities, supervisor mentoring and general professional development opportunities.
  • Use knowledge of client products/services to assist members with inquiries, complaints, or problems and delivers a personalized approach and simplifies the customer experience.
  • Work with confidential customer information and treat it sensitively adhering to all client, company, and regulatory compliance laws.
  • Be proactive, patient, empathetic, and understanding when communicating with customers.
  • Appropriately engage with the customer to advocate on their behalf to resolve issues.
  • Effectively communicate the purposes of programs and services to members and customers.
  • Document data/information gathered in applicable databases according to department protocol and complete required department reporting, if applicable.
  • Mail documentation to members, if applicable.
  • Follow set communication guidelines in addressing the needs and problems faced by customers (Example: FAQ's).

Qualifications and Education Requirements

• High school Diploma or GED.
• Two (2) years of call center and customer service experience with inbound or outbound required.
• Knowledge of healthcare industry preferred.
• Experience with data entry.
• Proficient computer experience in a Windows environment.
• Successfully complete intensive 12-week initial training course and participate in ongoing trainings, informal learning opportunities, supervisor mentoring and general professional development opportunities.

Skills

• Ability to effectively communicate complex information with a diverse population.

• Ability to handle many tasks simultaneously and respond to customers and their issues promptly and professionally.

• Ability to take direction and to navigate through multiple systems simultaneously.

• Effective active listening skills.

• Strong written and verbal communication skills.

Compensation and Benefits

• Highly rated benefits program
  • Access to health, dental, and vision, insurance beginning on first day.
  • Company provided disability and life coverage with voluntary options for spousal and dependent coverage.
  • Traditional and Roth 401(k) options with company match.
  • Generous Paid Time Off.

Dasher offers our team a welcoming, respectful, and safe environment that reinforces our commitment to high expectations for performance and community citizenship. Our Mission is to help people live happy, healthy lives. Visit us on Facebook or Linked In to learn more.

Dasher does not discriminate in employment opportunities or practices on the basis of age, gender, race, color, creed, religion, ethnicity, ancestry, sexual orientation, gender identity, national origin, citizenship, disability, or marital status or any other legally recognized protected basis under federal, state, or local laws, regulations or ordinances. This policy governs all aspects of employment, including selection, job assignment, compensation, discipline, termination, access to benefits and training, and other terms and conditions of employment.

If hired, as a condition of employment you must submit to a full background check and drug screening.