Program Coordinator

About Above Expectations, LLC

At Above Expectations, we believe support is more than a service — it’s a relationship built on dignity, compassion, and possibility. We provide person-centered residential services for individuals with intellectual and developmental disabilities across Delaware, helping each person build independence, meaningful connections, and a life they’re proud of. Our team celebrates small wins, creates big opportunities, and shows up every day ready to make a difference.

If you’re passionate about helping others, thrive in a purpose-driven environment, and want your work to truly matter, you’ll feel at home here. At Above Expectations, every role has impact, every voice is valued, and every day is a chance to serve with heart.

Lead With Purpose. Build Strong Teams. Make a Lasting Impact.

At Above Expectations, we don’t just operate group homes — we build environments where people are supported with dignity, compassion, and intention. Our Program Coordinators are the heartbeat of our leadership team. This role is designed for a confident, organized, mission-driven leader who thrives in both structure and service.

If you’re passionate about developing managers, ensuring regulatory excellence, and creating meaningful outcomes for the individuals we support, this role gives you the opportunity to lead programs that truly change lives.

As a Program Coordinator, you will oversee multiple residential programs and directly supervise Program Supervisors. You’ll ensure operations run smoothly, compliance standards are met, and teams are supported, developed, and held accountable.

• Supervise and coach Program Supervisors
• Conduct introductory and annual performance reviews
• Foster a culture of appreciation, accountability, and growth
• Lead change initiatives and organizational improvements
• Support professional development and leadership training
• Maintain professional relationships with families and stakeholders

• Serve as a Subject Matter Expert on DDDS regulations and quality standards
• Oversee incident reporting, GER approvals, and regulatory adherence
• Analyze quality assurance data and participate in monthly quality meetings
• Ensure corrective actions are completed and documented
• Serve as point of contact during licensing reviews and complete Plans of Correction
• Maintain confidentiality and professional discretion

• Review schedules, staffing ratios, roll call, and overtime
• Monitor documentation in Therap (ISPs, Tlogs, audits, clinician reports)
• Conduct weekly home reviews and environmental audits
• Oversee medication error reporting and follow-up
• Review budgets, house controllables, and food budgets
• Manage fleet logs, maintenance follow-up, and operational details
• Participate in care team meetings and leadership meetings
• Respond to emails within 24 hours (during business hours)
• Participate in on-call rotation (evenings/weekends)

• Support individuals in identifying and achieving personal goals
• Promote community integration and meaningful relationships
• Monitor completion of POMS and Assistive Technology assessments
• Ensure rights are protected and reviewed annually
• Encourage self-advocacy and informed decision-making

Who You Are

You are a strong, steady leader who understands that excellent services start with excellent management. You bring experience, accountability, and a solutions-focused mindset — and you’re passionate about building teams that operate with professionalism and purpose.

You are calm under pressure, capable of addressing complex situations with professionalism, and committed to delivering services that consistently meet — and exceed — regulatory and organizational standards.

• A high school diploma or equivalent (college degree preferred)
• A minimum of four (4) years of experience as a Program Supervisor or Manager in residential services
• A valid driver’s license and the ability to meet background and regulatory requirements

• Strong leadership and coaching ability — you know how to develop managers, not just manage tasks
• Pr…