Administrative Assistant

About Above Expectations, LLC

At Above Expectations, we believe support is more than a service — it’s a relationship built on dignity, compassion, and possibility. We provide person-centered residential services for individuals with intellectual and developmental disabilities across Delaware, helping each person build independence, meaningful connections, and a life they’re proud of. Our team celebrates small wins, creates big opportunities, and shows up every day ready to make a difference.

If you’re passionate about helping others, thrive in a purpose-driven environment, and want your work to truly matter, you’ll feel at home here. At Above Expectations, every role has impact, every voice is valued, and every day is a chance to serve with heart.

At Above Expectations, the work we do every day supports individuals in our residential homes with dignity, respect, and compassion. Behind the scenes, our Administrative Assistant ensures our office runs smoothly, our staff feel supported, and our mission stays moving forward. This role is the welcoming face of our organization—and the steady hand that keeps daily operations on track.

We're looking for someone who loves being that dependable presence. Someone who thrives in a role where no two days look the same. Someone who understands that strong administrative support is the foundation of a strong team.

As the Administrative Assistant, you’ll be the steady, reliable presence that keeps our office running smoothly every day. Your work will support multiple departments, welcome new team members, and help maintain the organized, mission-driven environment that our staff and individuals depend on. In this role, you will:

• Welcome and support staff, visitors, families, and new hires with professionalism and warmth
• Answer and transfer phone calls, screening when necessary
• Answer the door and greet visitors, ensuring a positive and organized entry experience
• Maintain the visitor log and provide front-desk coverage throughout the day
• Keep the reception area, waiting room, conference room, and kitchen clean, organized, and inviting

• Provide administrative assistance to HR, Finance, Program, and other departments
• Maintain filing systems; create, organize, and file documents as needed
• Retrieve information from records, emails, minutes, and other documents; prepare summaries when requested
• Respond to administrative inquiries and help resolve questions
• Assist new hires with electronic onboarding to ensure a smooth and supportive start
• Schedule meetings, manage calendars, and coordinate appointments for managers or supervisors
• Record and distribute meeting minutes or other required documentation
• Order office supplies, track inventory, and ensure essential items are always stocked
• Coordinate office equipment needs and partner with the IT department when issues arise

• Create and maintain file folders for staff, program, and administrative needs
• Obtain, distribute, and close maintenance requests for residential homes
• Obtain supply lists from group homes and ensure accurate tracking
• Receive, sort, and deliver mail
• Track and issue company equipment, ensuring logs are accurate and up to date

• Lead and coordinate the Events Committee, overseeing engaging activities and celebrations for both the individuals we serve and our staff
• Receive and deliver office or home supplies as needed
• Perform light housekeeping tasks to maintain a professional office environment
• Jump in to support special projects and “other duties as assigned” to contribute to the overall success of the organization

You’re someone who finds purpose in supporting others and keeping an organization running smoothly behind the scenes. You take pride in being dependable, organized, and welcoming — the person people trust when they need help, answers, or calm in a busy day. You thrive in a role where every interaction matters and where your work directly contributes to a mission that changes lives.

• Strong interpersonal skills with…