Information Technology Support Specialist
Job in
Harper Woods, Wayne County, Michigan, 48225, USA
Listed on 2026-03-01
Listing for:
Zobility
Full Time
position Listed on 2026-03-01
Job specializations:
-
IT/Tech
IT Support, HelpDesk/Support, Technical Support, Desktop Support
Job Description & How to Apply Below
An IT Support Specialist will provide on-site end-user support at the Harper facility, focusing on printers/plotters, AutoCAD LT installs and performance troubleshooting, Office 365 support, Tier 1 remote assistance via Team Viewer and Fresh service, and on-site inventory management. No cabling/wiring work required.
Job responsibilities- Serve as the on-site IT point of contact for Harper Woods users; handle walk-ups and scheduled support.
- Install configure and troubleshoot AutoCAD LT; address performance issues (workstations, drivers, plots).
- Set up and maintain printers/plotters (including CAD printers); resolve jams, drivers, queues, and connectivity.
- Provide Tier 1 ticket support remotely via Team Viewer/Fresh service; triage, resolve, and escale per SOP.
- Support Office 365 (Outlook, Teams, One Drive/SharePoint) and common desktop apps; handle account/access issues.
- Perform workstation setup/imaging, peripheral support (docks, monitors, scanners), and basic hardware troubleshooting.
- Manage on-site IT inventory: track check-in/out of laptops and peripherals, maintain spares stock, process RMAs/repairs, and keep asset records current.
- Maintain accurate ticket updates, asset records, and quick guides for recurring issues.
- Coordinate with central IT for escalations (networking, server-side, advanced CAD issues); no wiring work.
- Associate or bachelor's degree
- 2–4+ years in IT support/help desk/desktop support.
- Strong Windows workstation support; printer/plotter setup and troubleshooting experience.
- Hands‑on AutoCAD LT install/support; familiarity with CAD performance tuning basics.
- Office 365 support experience; user/account/application troubleshooting.
- Comfortable with remote support tools (Team Viewer) and ticketing (Fresh service).
- Clear, patient communication; ability to work independently on-site.
- Able to lift/move typical IT gear (monitors/printers) 50LB
- Certified in CompTIA A+ (or equivalent experience).
- Experience with CAD peripherals/environments; driver/package deployment familiarity.
- Basic scripting (Power Shell) for repeatable tasks.
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