Head of Operations – Food & Beverage Distribution

Location: Harlow

Reporting to: Board

Progression: Clear pathway to Operations Director (18-24 months)

goodnus Ltd is a leading food and beverage distribution business supplying office refreshments to some of London’s most iconic workplaces. Our range includes milk and alternatives, fruit, snacks, tea, coffee, alcoholic beverages, and chilled drinks.

We are a sustainability-focused, SALSA-accredited business, committed to reducing environmental impact through local sourcing, waste reduction, and efficient inventory and delivery models.

We are seeking an experienced Head of Operations to take full responsibility for all operational activity across the business. This is a senior, board-reporting role overseeing warehouses, logistics, fleet, food safety, health & safety, compliance, and operational people management.

You will lead operational managers, embed scalable processes, ensure audit readiness, and support business growth while protecting service quality, safety, and margins.

• Lead all warehouse, logistics, fleet, and fulfilment operations
• Set and deliver operational strategy aligned to growth
• Senior ownership of food safety, health & safety, and compliance (SALSA, HACCP, Safe Contractor)
• Oversee temperature-controlled environments and out-of-hours delivery operations
• Lead, develop, and manage operational teams and managers
• Drive continuous improvement, efficiency, and waste reduction
• Report operational performance, risks, and KPIs to the Board

• 3–5+ years in a senior operational leadership role (food, FMCG, logistics, or temperature-controlled environment)
• Experience in a fast-growing or scale-up business
• Strong knowledge of food safety, hygiene, allergens, and compliance
• Multi-site warehouse and logistics experience
• Fleet and refrigerated vehicle exposure
• Confident reporting at senior leadership level
• Full UK driving licence

• HACCP Level 2+
• Food Safety Level 3
• IOSH or NEBOSH
• SALSA / Safe Contractor audit experience

• Senior role with direct board exposure
• Clear progression to Operations Director
• Sustainability-led, values-driven business
• Real autonomy to shape and scale operations

Please apply with a short covering letter outlining your experience and why you’d be a great fit.

goodnus Ltd is an equal opportunity employer and values diversity