Head of Scheme Oversight

Salary: £85k-£90K DOE

Hours: 37.5 per week

Reports to: Director of Policy and Oversight

Location: Harlow, Essex. Regular travel required to London and Scotland. Harlow is easily commutable from London Liverpool Street or Tottenham Hale Station. We offer a free minibus service to/from Harlow Town Train Station as well as free parking and EV charging on site.

Extra Information: Open to conversation on hybrid, flexible and compressed working arrangements. Regular travel to London and Scotland is required including Government meetings.

Lead the Scheme Oversight function to ensure the Motability Scheme consistently delivers choice, value for money and excellent customer service for disabled people. The role includes setting the Oversight strategy, developing the Scheme’s performance management framework, reporting on performance to internal/external parties and assisting/managing key stakeholder relationships across Motability Foundation, Motability Operations and Government departments.

Policy and Planning:

• Monitor UK Government policy and proposals with material impact on the Scheme; coordinate Motability’s position and implications for Oversight.

• Lead annual Oversight strategy refresh and contribute to Motability’s Strategic Plan.

• Chair (or deputise for Director at) Scheme Oversight governance forums and ensure well‑prepared agendas, papers and decisions flow to Governors and SOC.

• Undertake ad hoc projects to develop Motability or Scheme services as required.

Governance & Performance Monitoring:

• Manage the contractual relationship between Motability Foundation and its service providers in a collaborative manner.

• Own the Oversight performance framework (KPIs, targets, thresholds) and coordinate performance reporting activities to provide monthly updates to key stakeholders.

• Lead operational reviews of Motability Operations’ delivery, commissioning deep dives where issues or opportunities are identified.

• Sponsor customer satisfaction and experience measurement across Scheme services, ensuring findings inform improvements.

Leadership:

• Act as a liaison between Motability Foundation and Motability Operations, ensuring collaborative & effective oversight.

• Own key relationships within the Motability Operations executive leadership, Motability Foundation

• Board and key Government officials.

• Build a high‑performing oversight team culture of openness, integrity, and collaborative challenge; set and monitor KPIs.

Must haves:

• A successful track record at senior executive level.

• Experienced in strategic planning and performance management within a customer focused organisation.

• Experience of working with Government departments or regulators.

• Experience in negotiating and managing commercial contracts.

• High level of financial and analytical skills.

• Knowledge of qualitative and quantitative performance standards.

• Experienced in preparation of complex reports.

• Awareness of current government including European, economic and business issues.

• Strong communication skills, written, verbal, presentation.

• Inspirational individual, passionate about customer service.

• Strong planning skills. Commercially astute. Thoughtful.

• High level influencing skills, with excellent team skills and the ability to build strong relationships with stakeholders.

• Understands the importance of personal mobility for disabled people.

Nice to haves:

• Experience with in automotive or consumer finance businesses.

• Previous experience with consulting or advisory role.

• Understanding of consumer credit and the economics of car financing (leasing and hire purchase).

If you’re interested in applying and excited about working with us but are unsure if you have the right skills and experience, we'd still encourage you to apply.

Who are we?

We are building a future where all disabled people have the transport options to make the journeys they choose.

We fund, support, research and innovate so that all disabled people can make the journeys they choose. We oversee the Motability Scheme and provide grants to help people use it, providing access to transport to hundreds of thousands of people a year. We award grants to charities and…