Patient Services & Support Manager

Patient Services & Support Manager | £33,000 – £40,000 per year Overview

The Princess Alexandra Hospital NHS Trust (PAHT) is seeking a dynamic and motivated Patient Services & Support Manager to lead essential operational services across multiple hospital sites. This full‑time role is pivotal in ensuring the smooth delivery of portering, transport, and postal services that directly impact patient care and experience.

• Job Title
  :
  Patient Services & Support Manager
• Company
  :
  The Princess Alexandra Hospital NHS Trust
• Location
  :
  Harlow, England
• Salary
  : £33,000 – £40,000 per annum
• Contract Type
  :
  Permanent
• Hours
  :
  Full‑Time
• Department
  :
  Patient Services & Support
• Closing Date
  :
  Not specified
• DBS Requirement
  :
  Likely required due to patient‑facing responsibilities
• UK Registration
  :
  Not specified

PAHT provides acute, outpatient, and diagnostic services across three hospital sites:
The Princess Alexandra Hospital in Harlow, Herts and Essex Hospital in Bishop’s Stortford, and St Margaret’s Hospital in Epping. The Trust is guided by three core values:

• Patient at Heart – Prioritising patient wellbeing
• Everyday Excellence – Celebrating success and learning from challenges
• Creative Collaboration – Harnessing diversity to improve care

The Patient Services & Support Manager will oversee a 24/7 portering service, inter‑site transport, and postal operations. The role requires strong leadership, logistical expertise, and a commitment to operational excellence across multiple departments and locations.

• Lead portering services across A&E, Pharmacy, X‑Ray, and other departments
• Manage inter‑site transport and logistics for over 60 clinics across Essex, North London, and Hertfordshire
• Ensure safe handling of sensitive items including patient records, pathology samples, and controlled substances
• Oversee postal services and staff across hospital sites
• Negotiate and manage contracts for taxis, couriers, and leased vehicles
• Ensure compliance with statutory regulations and Trust policies
• Manage staff rosters, training, performance, and development
• Respond to complaints and coordinate with security services
• Monitor budgets and maintain operational records
• Lead the Portering Fire Team and ensure health and safety compliance
• Coordinate electric vehicle operations and insurance claims
• Oversee recruitment, retention, appraisals, and disciplinary procedures
• Ensure staff are trained in handling medical gases and waste disposal
• Liaise with internal departments and external contractors
• Manage equipment inventories and develop replacement plans
• Participate in the on‑call rota (1:7 basis) and lead team briefings

• Proven leadership and operational management experience
• Strong logistical and organisational skills
• Ability to manage multidisciplinary teams across multiple locations
• Familiarity with healthcare regulations and compliance standards
• Excellent communication and problem‑solving abilities
• Experience in budget monitoring and contract negotiation

• Experience in NHS or healthcare support services
• Knowledge of carriage of dangerous goods legislation
• Training in fire safety and medical gas handling

• Competitive salary (£33K–£40K)
• Opportunities for career development
• Supportive team culture aligned with Trust values
• Participation in strategic service development
• On‑call management experience

PAHT is committed to diversity, inclusion, and equal opportunity. Applications are welcome from all backgrounds, and reasonable adjustments are available throughout the recruitment process.

to apply directly via the employer’s website. Ensure your application highlights your leadership experience, operational expertise, and alignment with the Trust’s values.

Not specified. Early applications are encouraged due to high interest in this position.