Medical Receptionist

We are seeking a highly motivated and experienced Medical Receptionist tojoin our friendly well established practice team.

Must be a good team player, have excellent communication skills, well organised, highly motivated individual looking to join our friendly hardworking practice team. The ideal candidate will have excellent interpersonal skills, experience within Primary Care and knowledge of Systm One with the ability to work well under pressure and will provide a high-quality patient service.

• Provide a helpful and friendly service to patients looking to make appointments either in person or over the telephone in accordance with the practice appointment system. Assist patients with enquiries and support them in all aspects of their health care needs.
• Comply with the practice protocol for the printing of prescription requests and queries.
• Comply with the practice procedure for the registration of new patients.
• Advise patients of any action/advice requested by the GP.
• Follow practice procedure regarding letters and correspondence that arrives at the surgery from patients.
• Comply with all relevant practice procedures, regulations and protocols and to always maintain confidentiality with particular reference to patient records.
• To liaise with the Practice Manager when required and follow instructions from them when necessary and undertake any other duties as deemed appropriate by the Practice.

Lister Medical Centre is based in Harlow, Essex.

We are a well-established, friendly teaching practice, and our dedicated team includes 8 GPs, 4 Emergency Care Practitioners, 3 Practice Nurses, 2

Nursing Associates, 2 Physician Associate, 4 HCAs and 17 admin/support staff.

We have been providing a full range of GP services for over 30 years and have apatient list size of over 21,000 patients

As a teaching practice, we have Foundation Doctors and Students from Cambridge University based with us.

We are situated in a purpose-built health centre close to local amenities.

Please note that we are unable to offer sponsorship.

Please review the working hours before applying, as the start and finish times are fixed and non-negotiable.

JOB DESCRIPTION

JOB TITLE: Medical Receptionist

MAIN PURPOSE OF POST:
To provide a point of contact for patients and act as a focal point of communication between patients, doctors and other medical staff.

RESPONSIBLE TO: Practice Management

ACCOUNTABLE TO: All Partners at the Practice

HOURS OF WORK: 30 hours per week to be worked over 5 days. Monday - Friday and times earliest 7.30am to 1.30pm (week
1) and (week
2) lates 1.00pm to 7.00pm.

CONTRACT LENGTH: Permanent

LOCATION: Lister Medical Centre, Abercrombie Way, Harlow, Essex CM18 6YJ

JOB PURPOSE

The post holder will work as part of the Health Centre Team. To provide a point of contact for patients and act as a focal point of communication between patients, doctors and other medical staff.

DUTIES AND RESPONSIBILITIES OF THE POST

Reception Duties:

• Utilise number system to ensure efficiency of appointment system and monitor flow of patients into consulting and treatment rooms.
• Explain practice arrangements and formal requirements to new patients and those seeking temporary cover, ensure registration procedures are completed on to computer.
• Advise patients of relevant charges for private services, accept payment and issue receipts for same.
• Respond to all queries and requests for assistance from patients and other visitors.
• Enter requests for home visits onto visit screen including all relevant information and where necessary refer to the Duty Doctor.
• In conjunction with the Repeat Prescriptions Clerk ensure that requests for prescriptions are actioned where possible within two working days.
• Action requests for ambulance transportation and enter details in appropriate book.
• Ensure reception and waiting areas are kept neat and tidy.
• Make tea and coffee for Partners as and when required.
• Ensure visitors sign the Visitors Book upon arrival and departure
• An ability to use own judgement, resourcefulness, common sense and local knowledge, to respond to patients enquiries and requests.
• Assist the Sifting GP with Admin Support for total Triage

Management of Appointment Systems:

• Ensure total familiarity with all appointment systems in effect including regular and incidental variations.
• Book appointments and recalls ensuring sufficient information is recorded to retrieve medical record.
• Monitor effectiveness of the system and report any problems or variations required.

Preparation of Consulting Rooms:

• Ensure that the consulting rooms are prepared in readiness for each consulting session, checking the full range of forms and requirements and re-stocking as required (Allocated clinician)
• Ensure that the consulting rooms are checked at the end of each consulting session and left tidy and secure.

Operation of Telephone System:

• Receive and make calls as required. Divert calls and take messages as appropriate.

Start and End of Day Procedures:

• Open premises at the…