Customer Support Representative

Job Title:

Customer Support Representative

Location:

Harlow

Employment Type:

Permanent

Shifts:

Mon – Thurs 07:30 – 16:00, Fri 07:30 – 12:30

Benefits:

* 25 days annual leave + bank holidays

* Salary Exchange Pension Scheme

* Employee Assistance Programme

* Life Assurance

* Employee Cash Plan

* Enhanced Maternity and Paternity Schemes

* Professional Growth and Development

* State-of-the-art Equipment and Technology

* Ongoing Training and Certification Programmes

About the Role

We are seeking a motivated and detail-oriented professional to support our Engineering, Planning, Compliance, and Operations teams. This role plays a key part in delivering accurate technical and commercial solutions for component repairs while ensuring projects progress efficiently and meet customer requirements.

Key Responsibilities

* Carry out the Commercial Estimating/Pricing of general, military and commercial aircraft work from customer supplied approved data, including the co-ordination and sourcing of materials

* Understand and translate technical drawings, specifications, quality and regulatory standards into an Engineering Method of Manufacture.

* Create bills of materials and routings for details and assemblies

* Engineering/Planning and setting out of manufacturing operations

* Liaise with customers and the workshop regarding engineering issues and their repair orders

* Deciding on the most appropriate engineering techniques and sequences of activities for each Project Stage

* Ensure that any planning/work sheets are amended once issues are identified.

* Work closely with supervisors and operators to achieve the best manufacturing method.

* Liaise with Customer Manufacturing Engineers/Design Engineers to resolve technical and manufacturing issue’s as and when they arise.

Candidate Requirements

* Degree qualified in relevant engineering discipline (Preferred but not essential).

* Previous experience in a manufacturing environment, preferably aviation maintenance.

* Previous experience in Commercial Estimating/Pricing.

* Strong communication skills

* Proficient in MS365

* Organised and able to manage workload.

* Degree qualified in relevant engineering discipline (Preferred but not essential).

* Right to work in the UK

Why Work with JMC Aviation?

At JMC Aviation, we specialise in aviation recruitment across engineering services and training to airlines, MROs and OEMs, leasing and asset management companies, and component overhaul organisations. With deep industry knowledge and a global network, we match the right talent to the right roles — contract or permanent.

Industry-leading compliance support

Fast onboarding and documentation assistance

Dedicated recruitment consultant

Placements across the globe

Extensive experience and knowledge of the aviation sector

How to Apply

Submit your up-to-date CV, along with copies of right to work documents

Compliance & Equal Opportunities

JMC Aviation is committed to equal opportunity and diversity in the workplace. All applicants will be considered based on merit, qualification, and business need, regardless of age, gender, nationality, or background. We operate in full compliance with global aviation recruitment regulations.

GDPR

In applying for the above position and sharing your personal data with JMC Aviation Limited, you acknowledge that your personal data will be processed in accordance with our Privacy Policy (found on our website)