Patient Coordinator

Overview

The Patient Coordinator plays an essential role in ensuring a positive experience for patients and their families at NAPA Center. This position requires a compassionate, organised, and detail-oriented individual who can manage administrative tasks while providing excellent customer service.

• Welcome clients and visitors to the clinic with professionalism and a warm attitude.
• Assist patients with the check-in process, ensuring all necessary documentation is complete and accurate.
• Schedule appointments and manage patient records, ensuring confidentiality and compliance with data protection regulations.
• Maintain and update prescription records, ensuring renewals are processed promptly.
• Respond to patient queries and follow up on unresolved matters in a timely and professional manner.
• Provide administrative support to the front office and other departments.
• Assume additional tasks to support the clinic and provide an excellent patient experience.

• A positive and empathetic approach to patient care.
• Proven experience in a healthcare, customer service, or administrative role (1-3 years preferred).
• Excellent communication skills, with the ability to interact with a diverse range of individuals.
• Strong organisational skills and the ability to prioritise tasks effectively.
• Ability to work collaboratively as part of a team and independently when required.
• A commitment to upholding NAPA’s values of love, share, grow, and hope.

• Competitive wages and annual leave entitlements
• Pension scheme with employer contributions
• Company-paid private healthcare options
• Opportunities for professional development and career progression
• Monthly reimbursement for public transportation (if you live 10+ miles away)

NAPA Center is dedicated to creating a supportive and inclusive environment where staff are valued and encouraged to grow. As a Patient Coordinator, you will have the opportunity to make a meaningful difference in the lives of children and their families, while being part of a collaborative and passionate team.