Electronic Security Systems Operator

Job Description

The Electronic Security Systems Operator supports the Campus Police Department by managing and monitoring electronic security systems across multiple college campuses. This role is responsible for the daily operation of the college’s video surveillance (Milestone) and access control (Brivo) systems to enhance campus safety, support police investigations, and maintain situational awareness.

The coordinator ensures proper system functionality, provides technical support to police personnel, maintains access records and audit logs, and assists in incident response and emergency operations. Working closely with law enforcement, facilities, and IT teams, this position plays a key role in the coordination and operational effectiveness of physical security infrastructure.

Starting salary is $69,050.88 USD Annual.

• System Administration & Technical Support Serve as the primary operator and technical contact for video management systems (Milestone) and access control systems (Brivo).
• Surveillance & Access Monitoring Monitor live surveillance feeds and access control alerts to support real‑time campus police operations.
• Investigative Support Review and export security footage and access logs in support of investigations and public safety requests.
• Access Control Management Maintain access control groups, badge permissions, and door schedules across campus buildings.
• System Maintenance & Vendor Coordination Coordinate repairs, upgrades, and installations with vendors and internal IT/facilities teams.
• Documentation & Compliance Maintain system documentation, access audit logs, and incident records for compliance and reporting.
• Emergency Response Support Participate in emergency response and drills; provide real‑time system support to command staff.
• Training & User Support Conduct training for campus police or dispatch personnel on use of security systems.
• Vendor Liaison Responsibilities Serve as a liaison with vendors (Milestone, Brivo) for escalated support, license renewals, or feature requests.

• Associate’s degree or higher in Criminal Justice, Security Management, Public Safety Technology, Information Technology or related field.
• Equivalent experience may be considered in lieu of formal education.
• Experience with Milestone XProtect, Brivo, or similar security technology platforms.
• Understanding of physical security principles, electronic door hardware, credentialing, and IP‑based surveillance systems.
• Familiarity with police dispatch, incident response, or public safety workflows.
• Strong organizational and documentation skills.
• Ability to work calmly under pressure in security‑sensitive situations.
• High integrity and discretion with access to sensitive security data.

• Knowledge of building access policies, Clery Act compliance, or emergency response protocols.
• Ability to interpret blueprints or campus layouts.
• Experience in higher education or government/public safety environments.
• Able to respond to after‑hours emergencies and work on‑site during major events.
• Must have a valid driver’s license to operate company vehicles.
• Certifications (preferred but not required):
  • Milestone Certified Integration Technician (MCIT)
  • Brivo Certified Specialist
  • ASIS Physical Security Professional (PSP)
  • FEMA/NIMS training (ICS 100/200)

• Campus Presence Maintains visible presence and provides support to the campus community.
• Crisis Response Responds quickly and calmly to calls for service.
• Communication Communicates clearly with peers, faculty, and students.
• Incident Reporting Documents incidents carefully and accurately.
• Policy Enforcement Upholds TSTC policies and promotes a sense of safety.
• Strong Communication & Escalation Awareness Strong communication skills—written and verbal—with knowledge of escalation protocols.
• Cross‑Functional Project Management Proven project management experience across multiple departments.
• Multitasking & Decision‑Making Can manage multiple tasks, prioritize well, and make sound decisions independently.

Work Location This is an on‑campus position that requires employees to be physically…