Facility Investigator

Date:
Jan 9, 2026

Location:

HARLINGEN, TX

Join the Texas Health and Human Services Commission (HHSC) and be part of a team committed to creating a positive impact in the lives of fellow Texans. At HHSC, your contributions matter, and we support you at each stage of your life and work journey. Our comprehensive benefits package includes 100% paid employee health insurance for full-time eligible employees, a defined benefit pension plan, generous time off benefits, numerous opportunities for career advancement and more.

Explore more details on the Benefits of Working at HHS webpage.

Facility Investigator

Investigator II

Health & Human Services Comm

Client Svs Admin

12649

04/09/2026

Internal and External

Healthcare Support

TEXAS-B-16

$3,409.83 - $5,094.16

Monthly

Day

Days (First)

Not Eligible for Telework

Up to 5%

Regular

Full time

Nonexempt

Rio Grande State Supported Living Center

HARLINGEN

1401 S RANGERVILLE RD

5805, 5813, 5819, 5821, 5822, 7596, 8012, 14N, 14NX, 183X, 1D7X1, 1N0X1, 1S0X1, 250X, 311A, 31A, 31B, 31D, 31PX, 351L, 351M, 35A, 35L, 35M, 3E7X1, 3P0X1, 43HX, 4B0X1, 4E0X1, 5I0, 649X, 683X, 71SX, 749X, 783X, 89D, 89E, EOD, INV, IS, IV, LN, MA, ME, MLES, MSSD, MSSE, MSSR, MST, OAP
12, OAP
14

Come work in an environment where we truly value and respect those we serve and believe in the mission that all people can achieve a higher level of wellness and independence.

The state supported living centers serve people with intellectual and developmental disabilities who are medically fragile or who have behavioral problems. The centers provide campus-based direct services and supports at 13 centers located throughout the state. Learn about our State Supported Living Centers.

If you are looking for a place to work where you can establish a career that is filled with purpose, this is the job for you!

• Attends work on a regular basis and may be required to work a specific shift schedule or, at times, even a rotating schedule, extended shift and/or overtime in accordance with agency leave policy and performs other duties as assigned.
• Conducts investigations of Reportable Incidents and Serious Injury and the preliminary investigation of unusual incidents to ensure prompt intervention in the care, safety and well‑being of persons served.
• Works collaboratively with campus administrators to ensure incidents that occur after normal business hours are investigated promptly and move through the investigative life‑cycle as required by applicable policy and procedures.
• Collects and reviews evidence and data through field investigations and data collection, including direct observations and review of video surveillance.
• Contacts and interviews witnesses and complainants.
• Evaluates, summarizes and documents investigative findings.
• Prepares reports and communicates findings to designated supervisory staff.
• Prepares cases for presentation at administrative hearings such as those involving staff terminations and presents testimony when required.
• Attends daily meeting related to Abuse Neglect and Exploitation (ANE) Unusual Incidents, peer‑to‑peer aggression and falls, prepares detailed meeting minutes and follows up on identified issues.
• Serves as member of the Incident Management Team and part of the critical incident team for unusual incidents after hours, providing technical assistance and support.
• Works effectively with external agencies including HHSC, State‑Office, law enforcement (including OIG), HHSC‑PI and other entities, to complete collaborative investigations as assigned by the supervisor.
• Completes data entry and coordinates actions following unusual incidents, serious client injuries, and abuse/neglect allegations, and ensures incidents are reported to HHSC Regulatory, HHSC State Office, and other agencies within required time frames.
• Participates in, and facilitates, individualized root cause analysis…