Registrar ED Rotating Shifts, Valley Baptist

Spanish Bilingual Required and Shift Availability

Spanish Bilingual Required

Must be able to work all shifts (Days, Evenings, Nights, Weekends)

Responsible for duties in support of departmental efficiencies which may include, but are not limited to, performing scheduling, registration, patient pre‑admission and admission, reception, and discharge functions. Must obtain complete and accurate patient demographic information. Patient Access representatives must employ proper, compliant patient liability collection techniques before, during, and after date of service.

• Greeting patients following Conifer Standards of Care; providing world‑class customer service; completing full patient registration at date of service; adhering to financial & cash control policies & procedures; thoroughly explaining and securing hospital and patient legal forms (e.g., Advance Directives, Conditions of Services, Consent for Treatment, Important Message from Medicare, EMTALA, etc.); scanning protected health information; creating and filing patient information packets/folders for upcoming hospital services;
  
  and possibly assisting with scheduling diagnostic procedures (entering data in scheduling system, providing customer with appointment instructions, and other tasks as needed).
• Educating patients about patient financial liabilities; employing proper, compliant patient liability collection techniques before, during, and after date of service; performing hospital cash reconciliation; and secured payment entry in adherence to financial & cash control policies & procedures.
• Securing medical necessity checks/verification in accordance with CMS regulations; verifying insurance, benefits, coverage & eligibility; completing assigned registration financial clearance work‑list activities; obtaining insurance authorizations for scheduled & unscheduled hospital services; and securing inpatient visit notifications to payors. May also assist with scheduling and coordinating post‑discharge care for patients.

• Minimum typing skills of 35 wpm
• Demonstrated working knowledge of PC, CRT, and printer
• Knowledge of function and relationships within a hospital environment preferred
• Customer service skills and experience
• Ability to work in a fast‑paced environment
• Ability to receive and express detailed information through oral and written communications
• Understanding of Third Party Payor requirements preferred
• Understanding of Compliance standards preferred
• Must be able to perform essential job duties in at least two Patient Access service areas including Emergency Department
• Uses proper negotiation techniques to professionally collect money owed by patients/guarantors
• Builds and maintains collaborative relationships with both internal and external clients that lead to more effective communication and a higher level of productivity and accuracy
• Must be able to appropriately interpret physician orders, medical terminology, and insurance cards while maintaining Conifer Standards of Care

• High School Diploma or GED required
• 0–1 year in a customer service role
• 0–1 year administrative experience in medical facility, health insurance, or related area preferred
• Some college coursework preferred

• Must be able to sit at a computer terminal for extended periods of time
• Resolve physician and patient issues, possibly experiencing extreme patient volumes and uncooperative patients
• Occasionally lift/carry items weighing up to 25 lbs
• Frequent prolonged standing, sitting, and walking
• Occasionally push a wheelchair to assist patients with mobility problems

• Hospital administration
• Can work in patient care locations which include potential exposure to life‑threatening patient conditions

• Must be available to work hours and days as needed based on departmental/system demands

Employment practices will not be influenced or affected by an applicant’s or employee’s race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information, sexual orientation, gender identity or expression, veteran status, or any other legally protected status. Tenet will make reasonable accommodations for qualified individuals with disabilities unless doing so would result in an undue hardship.

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Tenet’s employment practices of Tenet Healthcare and its companies comply with all applicable laws and regulations.