Patient Access Supervisor

Job Summary

Patient Access Supervisor at Conifer Health Solutions is responsible for guiding and mentoring new and existing staff while ensuring proper handling of patient access accounts.

• Provide daily support, mentoring, and training to new hires and existing Patient Access staff.
• Assist in preparation for short- and long-term planning recommendations for all Registration Process areas, including admitting, centralized scheduling, emergency department, and clinics.
• Maintain positive customer service and assist staff in resolving issues.
• Enforce departmental policies, practices, and procedures in accordance with hospital policies and assist in developing and implementing new policies.
• Monitor daily activity and complete performance and metric reports such as financial clearance reports; perform special projects and reporting when assigned.
• Perform all Patient Access functions as needed.
• Act as part of the management team to ensure the group meets all operational goals.

Direct Reports (titles) – Rep, PA I-IV

• Excellent interpersonal and organizational skills.
• Demonstrated leadership abilities.
• Thorough knowledge of computer systems in Health Care Information System.
• Clear understanding of Revenue Cycle Management and required regulatory agencies.
• Ability to receive and express detailed information through oral and written communications.

• High School Diploma or equivalent.
• College degree preferred.
• 2- or 4-year college degree in Business, Accounting, Medical Administration or related area preferred.
• 4+ years experience in a medical facility, health insurance, or related area.
• 5+ years experience in Patient Access preferred.
• 2+ years in a supervisory or lead role preferred.

Must be able to work in a sitting position.

Hospital Work Environment.

• Must be available to work hours and days as needed based on departmental demands.
• Must be “on‑call” as needed.

Employment practices will not be influenced or affected by an applicant’s or employee’s race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information, sexual orientation, gender identity, veteran status, or any other legally protected status. Tenet will make reasonable accommodations for qualified individuals with disabilities unless doing so would result in an undue hardship.