Emergency Communications Specialist​/Dispatcher

Emergency Communications Specialist New Hire Incentive

• $600 Paid upon hire ($300 for part-time)
• $300 Paid upon completion of a successful completed the field training program ($150 for part-time)
• $300 Paid upon completion of a successful (passing evaluation) 1-year period ($150 for part-time)

New hires who receive this incentive and voluntarily leave City employment on or before completion of six months’ employment shall repay the City the full $600 new hire incentive ($300 for part-time).

Receives citizen and other incoming 9-1-1 emergency or non-emergency calls; analyzes nature of call depending on life and death status as circumstances are described by conversation; provides verbal emergency or non-emergency assistance or information and, depending on situation priority, directs or dispatches call information to appropriate City individuals/departments for immediate or follow-up action.

• Must be able to use judgement (developed through education, training and experience) and standard operating procedures to segregate calls by their emergency or non-emergency status.
• Ability to elicit information from callers who are under considerable stress.
• Good typing skills, particularly with numbers, and prefer familiarity with computer and radio operations and communications equipment.
• Requires consistent use of analysis, mental judgment, and discretion often at a very rapid pace due to workload demands that can result in a high pressure/high stress work climate.
• Must have the ability to multi-task.
• Must demonstrate excellent interpersonal, written communication, leadership, and decision-making/problem solving skills.
• Ability to work rotating shifts, weekends and holidays.

High school diploma or equivalent. Requires Basic Telecommunicator License and passing of State licensing test issued by Texas Commission on Law Enforcement (TCOLE) within one year of hire.

Due to Criminal Justice Information Security (CJIS) requirements, the candidate must never have been convicted, put on court-ordered community supervision, or probation for any criminal offense above the grade of Class B misdemeanor or a Class B misdemeanor within the last ten years from the date of the court order. Class A Misdemeanor Conviction, Deferred Adjudication or Felony Conviction are permanent disqualifiers.

All applicants must pass department required testing, oral interview board, and drug/physical screening.

Must pass a Federal/National criminal background investigation and credit check, psychological screening, and polygraph exam.

Must have a valid driver’s license with an acceptable driving record as defined by City policy and the ability to obtain a Texas…