Customer Service Rep

Job Description

As a Customer Service Representative (CSR) you are often the first person to welcome and interface with Domino’s customers. Enthusiastic customer communication, positive personality, and punctuality are essential to success in this role. Maintaining a professional appearance in accordance with Domino’s and Team Dynamic image standards is required – you are the face of the brand!

• Ability to direct activities, perform repetitive tasks, work alone and with others, work under stress, meet strict quality control standards, coordinate with coworkers and customers, analyze and compile data, and make sound ethical judgments in a timely manner.
• Enthusiastic customer greeting and positive personality – taking orders with a smile!
• Operate, clean, and maintain all store facility and equipment.
• Willingness to take inventory, stock ingredients from delivery area to storage and work area, walk‑in or reach‑in cooler, and complete associated paperwork.
• Prepare product to Domino’s specifications and guidelines.
• Receive and process telephone orders expeditiously to ensure customer satisfaction and timely pizza delivery.
• Ability to add, subtract, multiply, and divide accurately and quickly (may use calculator).
• Must be able to make correct monetary change.
• Comfortability utilizing a computer keyboard, touch screen, and foot‑paddle.

• Daily tasks are performed from a standing position; you will be on your feet for the majority of your shift.
• Walking surfaces include ceramic tile "bricks" with linoleum in some food process areas. Height of work surfaces is between 36" and 42".
• Bulk product deliveries made two to three times per week require unloading by team members; product ingredients and supplies may weigh up to 50 pounds and require lifting and/or stacking.
• Occasional crouch, squat, stoop, bend, or utilization of stairs while performing job tasks.
• Hand‑eye coordination required for shaping pizza dough, maneuvering pizza peel and cutter, and folding cardboard pizza boxes.

• Excellent verbal and written communication skills.
• Strong active listening abilities.
• Proven problem‑solving skills and ability to think on your feet.
• Ability to multitask and manage time effectively in a fast‑paced environment.
• Previous customer service experience preferred.
• Bilingual skills (English/Spanish) a plus.

All your information will be kept confidential according to EEO guidelines.