Assistant General Manager

Assistant General Manager

Crunch Fitness – Undefeated Tribe

Full Time – Salary

Job Family: Club Staff

Location: 321 Morgan St, Harker Heights, TX 76548

Reports to: Managing Partner

The assistant general manager supports a high-performance, high-care culture that operates with speed and grit in delivering outcomes. They are responsible for creating a warm, kind and hospitable club, allowing everyone to achieve their goals in an “no judgments” environment.

• Assist in recruiting, hiring, training and developing a high‑performing staff consisting of Member Service Representatives, Kid’s Crunch Attendants, Cleaning Attendants, Personal Training Managers, Group Fitness Managers and Maintenance Technicians to maintain proper staffing levels at all times.
• Monitor and score performance of the staff to meet or exceed expected KPI standards.
• Lead by example by delivering personal and team performance targets.
• Manage team member performance standards, with ongoing development, training, and coaching.
• Impact member retention by doing whatever it takes to deliver the “Wow 10‑Member Experience.”
• Assist and support the General Manager in areas such as scheduling and labor management, member service resolution with pace and empathy, resolving or escalating employee issues, lead generation and outreach efforts, new member acquisition, team member goal setting, development plans, regular staff meetings, club asset management, and supervision of front desk and Kid’s Crunch activities.
• Maintain a crisp, clean facility with equipment operating 100% of the time by ensuring compliance with the Daily Cleaning Checklist and facility/equipment work order oversight.
• Utilize Crunch‑specific tools to communicate, document, and support overall club operations such as incident reporting, facility standards, internal communications, and process integration.
• Ensure consistent compliance with all Crunch policies, procedures, and service standards.

• 2 years of fitness facility and/or customer service‑oriented management experience.
• Experience executing objectives quickly and effectively including achieving KPIs required.
• Experience leading and/or supervising employees preferred.
• CPR/AED certification required (can be obtained within 30 days of hire).
• Understanding of labor control, optional staffing levels and overtime controls.
• Ability to maintain high standards at the gym.
• Ability to demonstrate integrity and judgment that inspires trust, setting examples in all behaviors and actions.
• Clear communication skills, demonstrating confidence.

This role requires frequent lifting and/or moving up to 50 pounds and may involve standing or bending for prolonged work hours.

• High school diploma or GED required.
• Bachelor’s degree in business management or related field preferred.

• $35,000 – $45,000 base (depending on experience).
• $55,000 potential total annual compensation.
• Monthly and quarterly bonus opportunities.

• Salaried Flexible PTO.
• Paid Holidays.
• Subsidized health insurance coverage (health, dental, vision) for full‑time positions.
• Employer‑paid Basic Life and AD&D.
• HSA.Short‑term disability.
• Voluntary Supplemental Life Insurance for employee, child, and spouse.
• Free gym membership.
• 10 days sabbatical after 5 years of employment.
• Yearly contest winners may have opportunity to go to tropical destinations (for select roles).

Not required.

UDT is an Equal Opportunity Employer, a drug‑free workplace, and complies with ADA regulations as applicable. UDT provides equal employment opportunities to all employees and employment applicants and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Please note that Crunch Fitness – Undefeated Tribe does not offer visa sponsorship or support visa transfers for this position. Applicants must be authorized to work in the United States without the need for current or future visa sponsorship.

Join us in making Crunch Fitness the talk of the town! Apply now and be a driving force in transforming lives through fitness.