Relationship Banker - Harker Heights

Overview

Description: As a Relationship Banker, you will hold a key position within our bank, responsible for establishing and nurturing customer relationships, opening and managing accounts, and driving business growth through referrals to various sales departments. This role is pivotal in delivering exceptional customer service and expanding the bank's client base. You will be the face of the bank, fostering strong customer relationships, meeting their financial needs, and driving business growth through referrals.

Your ability to understand and respond to customer requirements will contribute to the bank's success and reputation within the community.

Job Description: Relationship Banker

• Develop and maintain strong, trusting relationships with customers.
• Safely and accurately handle cash, coins, and negotiable instruments, following established cash-handling procedures, while processing a wide range of banking or teller transactions including deposits and withdrawals, adhering to established procedures and regulatory guidelines.
• Open and service various types of checking and savings accounts, documenting all services completed on customers’ accounts.
• Discuss customer needs to identify opportunities for product recommendations.
• Provide exceptional service through our SWARM Banking approach, greeting customers by name as they enter the lobby.
• Contribute toward monthly sales and service metrics to help build the business.
• Refer customers to specialized departments such as mortgage, wealth management and insurance.
• Onboard new customers through follow-up routines to ensure successful use of our products.
• Educate customers on our digital banking tools (virtual tellers, mobile app, safe online banking) and assist with technical issues as needed.
• Other duties as assigned.

• Banking knowledge:
  Familiarity with banking operations, procedures and financial products. Understands banking regulations and compliance requirements.
• Adaptability:
  Able to work in a fast-paced environment with interruptions.
• Detail oriented:
  Focus and attention to detail.
• Emotional intelligence:
  Empathy and appreciation for others.
• Excellent communication:
  Strong verbal and written skills, listening first.
• Exceptional customer service:
  Address inquiries, resolve issues and go the extra mile.
• Initiative:
  Motivation to succeed and attain goals.
• Interpersonal skills:
  Teamwork and motivation of others.
• Stress management:
  Focus on controllable factors and seek help when needed.
• Positive attitude:
  Open communication with management.

• High School diploma required
• 4 year degree strongly preferred
• 3 years of cash handling experience strongly preferred
• 2 years retail banking experience strongly preferred
• 3-5 years of customer service or sales experience required

• Experience in opening accounts for Small Business customers

Hours will vary depending on location assigned. Consistent weekend availability on Saturdays during the hours of 8:30am – 1:00pm.

• Consumer Banking Training Academy that will provide you with the tools and knowledge to be successful.
• Complete career path opportunities for your growth.
• Ability to take your progress in your own hands with sophisticated software to document your personal development.
• Partnerships throughout our branch network that can assist in your success.
• Regular 1on1 meetings and coaching sessions with your leadership team.
• Active approach to identify ways to improve the employee experience alongside the customer experience.
• Annual Retail Awards and Recognition Event to celebrate employee successes.

Extraco provides excellent benefits and competitive compensation. We are an Equal Opportunity Employer M/F/D/V. Extraco provides reasonable accommodation for persons with disability.