Member Service Representative; Overnight

Overview

Member Services Representative (Overnight) – Front Desk Associate. Part Time or Full Time, Hourly. Job Family:
Club Staff.

Reports to:

Managing Partner / Assistant General Manager.

Harker Heights, TX, USA

Undefeated Tribe is an official Crunch Fitness franchise based in Austin, TX. It is part of Crunch Fitness and operates across multiple states. This role is for the overnight shift and focuses on member service and front desk operations.

The Member Services Representative creates a warm, kind, and hospitable environment for team members and members, and helps to deliver our purpose “to enrich the lives of others through the power of well-being.” You are optimistic, communicative, and enjoy providing clear information, with a tidy, structured approach.

• Greets all members & guests with a smile and enthusiasm, including consistently demonstrating the dials of member engagement as part of the Crunch SLA process
• Assists with membership, retail and tanning product sales
• Promotes membership privileges including tanning, group fitness, small group training and childcare
• Delivers on new member enrollment expectations, including guest conversion, Peaks %, ACH %, and Crunch One Kickoff  standards
• Checks in all members and guests per procedures, resolving any member check-in with an alert
• Answers phones in a courteous, helpful, professional manner
• Communicates special events to members and guests
• Facilitates all member requests or forwards to a manager
• Maintains a professional and courteous disposition
• Is an expert in all club facilities, services, programs and schedules/hours of operation
• Maintains a clean and organized work area
• Navigates all stations of the front desk area, including check-in, Relax & Recover, guest services, and membership sales
• May be asked to assist with cleaning beyond shift duties to support a clean, grand-opening ready facility
• Performs opening and closing checklist and duties

• Minimum 1 year of experience in a service-oriented position preferred
• Ability to communicate effectively and demonstrate proficiency in reading and writing skills
• CPR/AED certification required (can be obtained within 30 days of hire)

• Must be able to lift or move up to 50 lbs
• Prolonged standing and walking as part of daily duties

• High school diploma or GED required

$12-14/hour + Commission

• PTO
• Subsidized health insurance coverage (health, dental, vision) for full time positions
• Basic Life and AD&D
• HSA
• Short-term disability
• Free gym membership

UDT is an Equal Opportunity Employer, a drug-free workplace, and complies with ADA regulations as applicable. UDT provides equal employment opportunities to all employees and employment applicants and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Please note that Crunch Fitness - Undefeated Tribe does not offer visa sponsorship or support visa transfers for this position. Applicants must be authorized to work in the United States without the need for current or future visa sponsorship.

At Crunch Fitness - Undefeated Tribe, we are always on the lookout for exceptional talent to join our team. Some of the roles listed are part of our evergreen hiring strategy, meaning we consistently seek to build a pipeline of qualified candidates. While not all positions may be actively hiring at this time, we encourage you to apply if the role aligns with your career goals.

Your application will be considered as opportunities become available.

Join us in making Crunch Fitness the talk of the town! Apply now and be a driving force in transforming lives through fitness.

Equal Opportunity Employer. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.