Resident Services Associate

Position: Resident Services Associate (Permanent)
Location: Wood Green

Resident Service Associate – Build to Rent (North London)
An exciting opportunity to join a brand-new Build to Rent development launching in North London in Spring 2026. This is a fast-paced, front-of-house role combining leasing, sales, and hospitality-led customer service. You will be the first point of contact for prospects and residents, playing a key role in driving leasing performance while delivering a five-star resident experience.

Key Responsibilities

* Actively drive leasing performance by managing enquiries, nurturing leads, conducting apartment viewings, and converting prospects into signed leases

* Respond promptly to all leads via the property management system and manage the full customer journey from enquiry to move-in

* Meet and exceed leasing targets with a confident, sales-driven approach

* Be the welcoming face of the building, managing the concierge desk and handling walk-in enquiries

* Ensure show apartments and communal areas are immaculately presented at all times

* Coordinate move-ins and move-outs, including preparing welcome packs and completing check-in/check-out processes

* Support unit turns in line with agreed service level agreements

* Organise and deliver resident engagement and community events to support retention

* Maintain regular communication with residents and proactively gather feedback

* Oversee deliveries and ensure the concierge and front-of-house areas are well managed

* Work closely with the onsite team and General Manager to meet KPIs across leasing, operations, and health & safety

* Monitor local market and competitor activity and feedback insights to the wider leasing and marketing teams

* Ensure all security, health & safety, and emergency procedures are followed at all times
About You

* Sales-driven with experience in leasing, property, hospitality, or customer-facing sales roles

* Confident conducting viewings and engaging with prospective customers

* Passionate about delivering a premium, service-led resident experience

* Highly organised, proactive, and comfortable working in a fast-paced environment

* A strong communicator who builds rapport easily and works well as part of a team