Network Technology Technician

Position: Network Technology Technician I
* We all have lives and responsibilities outside of work, and we respect that. We have an exceptional work/life balance at Cox, with accommodating work schedules and flexible time-off policies.
* Our talent is paid what they’re worth with a competitive salary package and top-notch bonus & incentive plans.
* We help you prepare for the future with a 401(k) (that we’ll generously match), life insurance and disability insurance.
* You’ll enjoy a generous suite of healthcare benefits with various deductible options, along with pharmacy benefits, Flexible Spending Account and Health Savings Account options, counseling for mental wellness and more.
* As you grow your family, rest assured that you’ll be covered by our inclusive parental leave policies, plus adoption assistance and comprehensive fertility coverage.
* Our employees enjoy discounts on computers, entertainment, travel and more.
* Continuing education and professional development are important, and at Cox we offer both.
* We all love our pets—whether they walk, crawl, fly, swim or slither—and we’re happy to supply insurance for them as well.
* And much more!
* Install, disconnect and troubleshoot video, high-speed internet, telephony and automation services.
* Perform proactive/reactive maintenance that’s needed to restore Hybrid Fiber Coaxial (HFC) networks to Cox performance specifications.
* Maintain and repair equipment with HFC distribution system.
* Requisition equipment and supplies from warehouse, and stock vehicle as needed.
* Maintain company trucks and other equipment per service requirements and safety guidelines.
* Drive a company vehicle between office and/or home, warehouse and work sites.
* Monitor the Workforce Administration System (WFA) throughout the day.
* Communicate with dispatch for help and/or status on service requests.
* Consult with supervisors and other technicians for advice and aid as needed.
* Educate customers about their existing services and promote other Cox services.
* Attend training that may include refresher training and product and service updates.
* Use small hand tools, power tools, and test equipment.
* Work with alarms, low voltage electricity and color-coded wires.
* High School diploma/GED with 5 years of experience in related field; OR 7 years of equivalent experience in lieu of a diploma or certification. Post-high school education a plus.
* 18 years of age
* Valid state driver’s license and a good driving record
* Minimum of one year of direct customer service experience
* One year of work experience in a comparable field (e.g. related hands-on trade role)
* Demonstrated proficiency in Core Technician skillsets.
* Certifications and licenses, as required by state and municipal laws
* Successfully meet (and maintain) additional background check requirements for specialized projects/services
* PC and Windows software skills
* Stable work history
* Able to work required shifts and overtime (if necessary)
* Spanish proficiency desirable in some locations
* Travel as business needs dictate
* Any level degree or certification beyond High School diploma/GED +3 years of experience in related discipline desired.
* 5+ years of experience specifically in-service installation and repair in multiple service provider and/or telecommunications environment.
* Ability to carry and use tools and equipment
* Requisite ability required to drive a commercial motor vehicle (CMV physical requirements included)
* Ability to operate aerial lift device (bucket truck)
* Adequate ability to distinguish different colors of wire
* Ability to frequently bend, stoop, and crawl
* The physical limitation of ladder and associated fall protection equipment provided is:  + Aerial lift (bucket truck) boom capacity is 350 pounds (inclusive of body weight, tools, equipment, PPE etc.) Tools and equipment weigh approximately 50 pounds  + The physical limitations of applicable equipment (such as aerial lift/buck truck boom, ladder, fall protection harness) includes weight capacities of approximately 300 pounds.
* Get in and out of a van to retrieve various items. Step heights are 19”
* Lift 500’ rolls of RG 11 Messenger Cable weighing 40 lbs. These rolls are lifted from…