Call Center Specialist

Responsibilities

River Oaks Hospital, located in metropolitan New Orleans, Louisiana, is a private psychiatric facility for adults, adolescents and children. Since 1970, River Oaks has established a tradition of excellence in the treatment of acute psychiatric illness, dual diagnosis, alcohol and drug detoxification, trauma‑based disorders, compulsive behaviors, and eating disorders. It has provided quality treatment to individuals suffering from mental illness and/or addictive disorders.

Situated on a 14‑acre campus, services are available at all levels of care (inpatient, day or partial hospitalization, outpatient, and intensive outpatient).

River Oaks Hospital is seeking a dynamic and talented ADMISSIONS CALL SPECIALIST to receive intake calls and individual/family walk‑ins with compassion, empathy, a sense of service and urgency, and to insure each person receives an appropriate assessment by intake or referral. Thorough and accurate documentation of calls and other intake‑related paperwork is a critical component of the job. Coordinating aspects of the admissions process, this includes but is not limited to efficient and effective handling of inquiry calls, processing of referrals for possible admission, and communication with referral sources and customers who present for assessment.

Additional responsibilities include insurance verification, patient registration, vitals, wanding, patient observations, scheduling of evaluations, admissions processing, and other non‑clinical duties as assigned by the admissions leadership team.

If you are interested in this opportunity, please submit your application on !

MINIMUM QUALIFICATIONS

REQUIRED:

• High School Diploma/GED required;
  Bachelor's degree in a related field along with clinical knowledge and experience required.
• Licensed Practical Nurse (LPN) – Preferred.
• Previous experience in a human service, social service, psychiatric, or mental health setting, performing administrative duties, crisis intervention, telephonic triage and inquiries, and customer service.
• Ability to set priorities and work with others in a team environment.
• Crisis intervention training or experience on a crisis line or psychiatric setting – preferred.
• Excellent interpersonal skills, both in person and over the phone.

• Provide service to all populations while demonstrating the Service Excellence Standards.
• Treat everyone as a guest.
• Demonstrate professionalism and excellence in all things done.
• Practice teamwork.

• Challenging and rewarding work environment.
• Growth and development opportunities within UHS and its subsidiaries.
• Competitive compensation.
• Excellent medical, dental, vision and prescription drug plan.
• 401(k) plan with company match.
• Generous paid time off.

All UHS subsidiaries are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates. UHS subsidiaries are equal‑opportunity employers and as such, openly support and fully commit to recruitment, selection, placement, promotion and compensation of individuals without regard to race, color, religion, age, sex (including pregnancy, gender identity, and sexual orientation), genetic information, national origin, disability status, protected veteran status or any other characteristic protected by federal, state or local laws.

We believe that diversity and inclusion among our teammates is critical to our success.

At UHS and all our subsidiaries, our Human Resources departments and recruiters are here to help prospective candidates by matching skillset and experience with the best possible career path at UHS and its subsidiaries. We take pride in creating a highly efficient and best‑in‑class candidate experience. During the recruitment process, no recruiter or employee will request financial or personal information (Social Security Number, credit card or bank information, etc.)

from you via email. The recruiters will not email you from a public webmail client like Hotmail, Gmail, Yahoo Mail, etc. If you are suspicious of a job posting or job‑related email mentioning UHS or its subsidiaries, let us know by contacting us at:  or 1‑800‑852‑3449.

Authorized by

Corporate Human Resources