Operations Associate; VIP Guest Services - ATL

Overview

PS is redefining the way the world travels. We build and operate private airport terminals that transform commercial air travel into a seamless luxury experience. Currently serving guests at Los Angeles International Airport (LAX), Hartsfield-Jackson Atlanta International Airport (ATL), and Paris Charles de Gaulle (CDG), with new terminals underway at Dallas Fort Worth International Airport (DFW) and Miami International Airport (MIA).

PS offers the privacy, ease, and security of the private flight experience while flying commercial, with exclusive partnerships with TSA and U.S. Customs and Border Protection, allowing guests to move through line-free departures and arrivals. Inside our private terminals, guests enjoy serene suites, chef-prepared dining, spa services, and personalized attention, while our Control Room coordinates discreetly with government, airline, and security partners to ensure efficiency, safety, and peace of mind.

If you’re passionate about luxury hospitality and excited to be part of something extraordinary, join us as we expand to new markets and reimagine the future of travel with PS.

As an Operations Associate VIP Guest Services, you will immerse yourself in the art of luxury hospitality and personalized service, facilitating an unparalleled experience for our esteemed guests from the moment their travel journey begins. Your role requires escorting and driving on the airfield as well as working closely with our airline partners at the terminal gates. This role demands an intricate understanding of travel itineraries, encompassing flight details, ground transportation, and bespoke preferences, ensuring every expectation is not just met, but exquisitely exceeded.

• Reservation Mastery:
  Work in a team setting to tailor and execute seamless luxury experiences for PS guests.
• Warm Welcome:
  Receive guests with a personalized greeting at airport gates and/or upon arrival at PS, setting a tone of white glove service from the start.
• Brand Representative:
  Engage airline partners with kindness and professionalism, always aim to strengthen airline relationships.
• Luggage Concierge:
  Seamlessly handle and process PS customer luggage in accordance with PS airline agreements. Must be able to lift and push up to 100 lbs.
• Efficient Security/Immigration Assistance:
  Escort guests through PS’ on-site airport security before driving across the airfield to designated departure gates with grace and efficiency. Greet members off arriving international flights at airport gate before driving across the airfield and escorting through PS’ on-site immigration.
• Luxury Transportation:
  Operate luxury vehicles, including Full-Size Sedans, Full-Size SUVs, and premium 11-person passenger vehicles, safely and flawlessly on the Restricted Airfield.
• Intensive Training:
  Successfully complete an 8-week program dedicated to reservation mastery. At the end of the program, each Associate will show competency in all operational aspects of the Operations Associate VIP Guest Services role. Post-training, receive dedicated support from our exclusive onsite Control Room and hands-on leadership, honing your skills to deliver immaculate guest experiences.
• Exquisite Service:
  Provide attentive, gracious, and personable service that reflects our commitment to luxury and excellence.
• Dynamic Flexibility:
  Adapt to the evolving needs of our high-profile environment, performing additional duties as required to ensure an unparalleled guest experience.

• Must pass a pre-employment background check including drug screening and TSA/CBP clearance.
• Must be authorized to work in the United States.
• Experience in customer service, airline and/or hospitality industry-related leadership role preferred.
• Driver's License in good standing, active for a minimum of 1 year
• Experience working with high-end clients in a luxury hospitality setting required.
• Minimum education requirement of High school Diploma/GED
• PS is a 24-hour facility and as such we require fully open schedule availability and flexibility for all positions within our operations departments,…