Revenue Collection Agent; Cd

Position: REVENUE COLLECTION AGENT (CD)
Salary: $40,047.00 - $51,000.00 Annually
Location : Hanover, VA
Job Type: Full-time
Job Number:
Department: Treasurer's Office
Opening Date: 02/24/2026
Closing Date: Continuous

Description
General Description: This is an administrative position. The incumbent performs investigative and follow-up field and office work in collecting current and delinquent personal property and real estate taxes, State income taxes, dog license fees and returned checks and collections for various County Departments.
Organization: The Revenue Collections Agent reports to a Business Manager and supervises no staff.
Essential Functions:

• Analyzes the more difficult tax accounts to determine the best means of
collection and maintains a follow-up file on these.

• Assists taxpayers with difficult or unusual problems regarding payments.

• Explains requirements for compliance with the laws concerning
enforcement of payment of delinquent taxes.

• Handles correspondence dealing with complex problems and questions of
tax liability.

• Initiates tax liens and summonses.

• Maintains records on all delinquent taxes collected.

• Researches delinquent accounts for correct addresses, employment and
banking data to aid in collection.

• Assists taxpayers in working out payment plans based upon ability and
legal requirements.

• Performs related work as assigned.
Working Conditions:

A. Hazards

• None Known

B. Environment

• Office

C. Physical Effort

• Minimal

D. Non-exempt
Knowledge,

Skills and Abilities

: Ability to interact positively with the public is required. General knowledge of the laws pertaining to the collection of delinquent accounts. Excellent oral and written communication skills. General computer literacy or skills preferably in Microsoft Office computer programs is desired. Basic knowledge of records maintenance and ability to maintain general office records. Ability to establish and maintain effective working relationships with County officials, employees and the general public.
Education, Experience and Training: High school or equivalent required with at least two (2) years' customer service experience preferred - OR - Any equivalent combination of education, experience and/or training sufficient to demonstrate the knowledge, skills and abilities is acceptable.
Special Conditions:

• Serves at the will of the Treasurer

• Criminal Records Check, including fingerprinting

• Twelve-month probationary period
Revision Date:
July 2008
SUMMARY OF EMPLOYEE BENEFITS
Hanover County is proud to provide our employees with the following comprehensive benefits package. Hanover provides a benefit package that provides for you in times of need, they offer an ongoing level of financial security, peace-of-mind, and healthy work-life balance. This is part of our goal to make Hanover County an attractive place to work. To see exactly what you will find with our offerings, click the link below:
This is an overview and does not provide all provisions, limitations, and exclusions. If there is a contradiction between this and the official plan documents, the plan documents will prevail. The Pamunkey Regional Jail and Library share some of the County benefits, please visit their website for more details.
01

Do you have experience working with customers in person and by telephone?

• Yes
• No

02

Do you have experience working with other State Agencies?

• Yes
• No

03

How many years of customer experience do you have?

• 1-5 years
• 6-10 years
• 11-15 years
• 15 plus years

04

How many years of experience do you have in collections and in which area?
05

Describe your tax collections experience.
Required Question