Troubleshooter II

overview

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• posting date: 07/14/2025
• open until filled: yes
• position number: 0406600
• position title: troubleshooter ii
• hiring range minimum: $39.15
• hiring range maximum: $40.22
• union type: seiu
• seiu level: s
• flsa status: non-exempt
• employment category: regular full time
• scheduled months per year: 12
• scheduled hours per week: 40
• schedule: saturday-wednesday, 7:30am-4:00pm; thursday/friday off
• location of position: hanover, nh
• remote work eligibility: onsite only
• is this a term position: no
• is this a grant funded position: no

on both a scheduled, work order basis and in response to emergency, unanticipated building structural, mechanical, electrical, plumbing, fire protection or security system failures or damage, performs maintenance and repair to college academic, administration, and residential buildings, structures, and related fixtures and utilities, using a variety of trade practices associated with occupations such as plumbing, electrical, air conditioning, carpentry and other related trades.

Works with the best interests of the customer and college in mind while working to exceed customer expectations.

education and experience
high school plus 5+ years' experience or equivalent combination of education and experience

skills, knowledge and abilities

• five-plus years of experience and knowledge with mep, controls, good decision maker and communicator under pressure, able to work under all types of weather conditions. Examples of knowledge include: refrigeration cycle; chilled water plant and component operations; electrical troubleshooting and repairs; hvac sequence of operations; gas/oil burners; building automation system control systems; fire alarm systems; access control systems (locks & door hardware);
  
  fire protection systems
• valid driver’s license and must be qualified under the terms of the dartmouth college driver safety and motor vehicle policy
• ability to work calmly in emergency situations
• strong customer service orientation
• willingness to work overtime and odd shift hours, including split shift, weekends, nights, holidays and other times when necessary
• ability to work in confined spaces
• able to document and record issues, procedures and follow up
• good communication skills both oral and written and basic computer knowledge
• strong commitment to a diverse working environment and to serving the needs of a large and diverse community

must have successfully completed the following trainings prior to performing work: driver safety; hazard communication; lock-out/tag-out; respirator training; fit and physical examination; asbestos awareness training; blood borne pathogen training; electrical safety related work practices

• professional new hampshire electrician, plumbing, or epa universal license

• department for recruitment inquiries: campus services
• department contact phone/email: campus.services.hr
• department contact for cover letter and title: john biele, electrical manager

dartmouth college is an equal opportunity employer under federal law. We prohibit discrimination on the basis of race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, veteran status, marital status, or any other legally protected status. Applications are welcome from all.

employment in this position is contingent upon consent to and successful completion of a pre-employment background check, which may include a criminal background check, reference checks, verification of work history, conduct review, and verification of any required academic credentials, licenses, and/or certifications. A criminal conviction will not automatically disqualify an applicant from employment. Background check information will be used in a confidential, non-discriminatory manner consistent with state and federal law.

is driving a vehicle an essential function of this job: yes

special instructions to applicants: union positions are available to seiu union members only during the first week of posting. After one week, if the position has not been filled internally, it is open to the general public and other members of the dartmouth community. Open to union members.

dartmouth college has a tobacco-free policy. Smoking and the use of tobacco-based products are prohibited in all facilities, grounds, vehicles or other areas owned, operated or occupied by dartmouth college. For details, please see our policy: (Use the "Apply for this Job" box below).-policy

• perform emergency response, problem diagnosis and repair in college facilities in response to alarms or off-hours calls.
• when possible, perform repairs to restore service; provide temporary repairs as needed until parts or expertise are available.
• coordinate with shop supervisors and other staff to resolve issues and respond to…