Shift supervisor, Restaurant​/Food Service

Overview

Position Title: Shift Supervisor

Posting Date: 12/05/2025

Open Until Filled: Yes

Position Number: 1000399

Location: Hanover, NH

Remote Work Eligibility: Onsite only

FLSA Status: Non-Exempt

Employment Category: Regular Full Time

Scheduled Months Per Year: 12

Scheduled Hours Per Week: 40

Schedule: Wednesday-Saturday, 11:00 am – 9:30 pm;
Sunday-Tuesday off

Is this a term position? No

Is this a grant funded position? No

IS Driving a Vehicle Essential Function: Yes

Department: Campus Services

Equity & Background: Equal Opportunity Employer. Background check required as described.

Note: This description contains essential duties and may be used in recruitment and selection. The information is subject to change.

To serve as a Shift Supervisor for Class of 1953 Commons, the main dining hall for Dartmouth Dining Services. Ensures smooth operation of service, customer satisfaction, and enforcement of safety and sanitary procedures and policies. May be required to work at other Dining facilities on campus.

If you enjoy working independently but also love being part of a vibrant and upbeat team, this is YOUR moment! In this Shift Supervisor position you will work four days a week, with three days off, for Dartmouth College’s award-winning Dining Hall in Hanover, NH. This job receives a 15% pay differential on top of the base rate. You could even receive more based on skills and experience.

• Join a Legacy:
  Be part of a team that takes pride in maintaining our campus’s rich history.
• Fun Atmosphere:
  Work alongside a fantastic crew that brings energy and positivity to each day.
• Great Benefits:
  Enjoy our generous paid-time out, health and retirement package.

High School or equivalency

• Four-plus years of general food service experience.
• Supervisory experience.
• Must hold a valid driver’s license and be qualified under the terms of the Dartmouth College Driver Safety and Motor Vehicle Policy.

• Demonstrated ability to work in a fast-paced food operation and to make decisions under pressure.
• Excellent interpersonal and communication skills to deal effectively with customers and supervise employees.
• Strong organizational skills and ability to shift attention to changing details and maintain accuracy and timing of food preparation and work scheduling.
• Knowledge of sanitation regulations and policies and the ability to obtain a sanitation certification.
• Knowledge of computer operations and familiarity with remote data terminals.
• Commitment to diversity and to serving the needs of a diverse population.

• Independently oversees and participates in shift operations.
• Provides floor coverage for 90% of the shift; closing responsibilities ~5%; administrative/office duties ~5%.
• Verifies meal plan and credit card transactions and oversees cash registers staff.
• Assigns initial work and reassigns workforce as required to balance changes in customer service needs and timing of food preparation.
• Enforces health and sanitation policies and procedures with regard to proper handling and preparation of food items and ensuring quality and portion control standards.
• Ensures observance of liquor license laws, when appropriate.
• Responds to customer comments/complaints; seeks to satisfy customer needs and refers issues to Manager when appropriate.
• Maintains cleanliness and general appearance of cafe/facility.
• Counts cash and closes out shift sales and prepares receipts reports.

• Provides supervision to union employees and student and temporary staff.
• Trains new employees in all aspects of food service operations.
• Ensures adequate distribution of staff on each shift and determines when additional staff is needed.
• Communicates management policies and instructions to employees and relays employee concerns back to management.
• Monitors and evaluates work performance to ensure compliance with productivity, quality, and customer service standards.
• Identifies performance problems, recommends training or initiates corrective action.
• Implements disciplinary measures when…