HVAC & Equipment Maintenance Manager

Position Information

• Posting date: 05/30/2024
• Open Until Filled:
  Yes
• Position Number: 0406000
• Position Title:
  
  HVAC & Equipment Maintenance Manager
• Hiring Range Minimum: $105,000
• Hiring Range Maximum: $131,400
• Union Type:
  Not a Union Position
• SEIU Level: Not an SEIU Position
• FLSA Status:
  Exempt
• Employment Category:
  Regular Full Time
• Scheduled Months per Year: 12
• Scheduled Hours per Week: 40
• Schedule:
• Location of Position:
  Hanover, NH
• Remote Work Eligibility:
  Onsite only
• Is this a term position?:
  No
• Is this a grant funded position?:
  No

As the HVAC & Equipment Maintenance Manager, reporting to the Director of Maintenance Services, you oversee daily operations crucial to Dartmouth College’s Facilities Operations and Management (FO&M). You lead a team responsible for HVAC maintenance, plumbing, and various building systems, ensuring seamless functioning of essential systems like heating and ventilation. These systems provide essential services to support research, academic, athletic, and residential experiences for the Campus community that require effective delivery of services and emergency response.

Your role involves both managing internal personnel and coordinating contractors.

Besides working closely with other supervisors/managers within FO&M, as an integral member of the FO&M team, this individual works closely with and supports facilities managers in the Real Estate Office (REO), Dartmouth College Athletic Department (DCAD), Professional Schools, Residential Operations, and other College organizations. Dartmouth facilities include over 6.5 million square feet in 165 buildings, serving over 5,900 students and 4,000 faculty and staff in a variety of academic, research, administrative, athletic, and residential spaces.

These include facilities located on the primary campus and ancillary facilities such as the Ravine Lodge and College Grant.

• Lead the assigned shop staff, fostering teamwork and collaboration to enhance service-delivery excellence. Coordinate with other department managers to ensure seamless workflow.
• Manage a diverse team, including plumbers, gas and oil burner technicians, building maintenance workers, and refrigeration technicians, overseeing planned, unplanned, and emergency response services crucial for Dartmouth’s facility operations.
• Collaborate with other Managers to identify opportunities for innovation and continuous improvement, implementing best practices to reduce costs, enhance efficiency, and boost productivity.
• Provide direction, support, and mentorship to direct reports, including performance management, hiring, and personal development initiatives.
• Constructively resolve conflicts to strengthen team cohesion and trust among team members, managers, and Dartmouth College partners.
• Act as the primary escalation point for risks or issues, developing mitigation strategies and escalating as necessary to FO&M leadership.
• Manage resource scheduling and assignments to optimize operational efficiency and identify staff training needs and growth opportunities.
• Utilize effective verbal, visual, and written communication skills to convey organizational messages.
• Develop and implement emergency response plans and procedures to address HVAC system failures and other emergencies, ensuring rapid and effective resolution.
• Ensure compliance with relevant regulations, codes, and standards governing HVAC operations, maintaining adherence to safety regulations, environmental laws, and industry best practices.

• Provide exceptional customer service, promptly addressing customer concerns courteously and enthusiastically. Build rapport with customers to proactively understand their needs and address any issues.
• Manage third-party contractors and supply vendors effectively, ensuring service delivery meets or exceeds customer expectations.
• Serve as a point of escalation for customer issues related to work order completion and service-related matters, taking necessary action to resolve or escalate to FO&M leadership.

• Advocate for a safe work environment and ensures work is completed in accordance with all applicable standards,…