Horticultural and Landscape Supervisor

Overview

Position

Purpose:

Under the direction of the Senior Director, the Horticultural and Landscape Supervisor exercises responsibility for the daily and seasonal duties for work in the Grounds Services Department relating to the campus landscape, primarily in the areas of athletic field maintenance, campus turf, shrubs, tree care and irrigation systems. The quality of service provided by the Grounds Services Department has an important impact on the entire Dartmouth community.

A healthy and attractive landscape contributes to Dartmouth’s recruiting efforts and retention of students, faculty, and administrators. An integral member of the Facilities Operations team, this individual works closely with and supports facilities managers in the Real Estate Office (REO), Dartmouth College Athletic Department (DCAD), professional schools, Residential Operations, and other College organizations. Dartmouth’s facilities include over 6 million square feet of space in 165 buildings and 200+ acres of grounds including walks, drives, lawns, turf, athletic fields, trees, shrubs, and perennials.

These facilities serve over 6,000 students and 4,000 faculty and staff in a variety of academic, research, administrative, athletic, and residential spaces.

Posting Date: 10/09/2025

Open Until Filled: Yes

Position Number: 0406100

Position Title: Horticultural and Landscape Supervisor

Hiring Range: Minimum $83,500 – Maximum $104,400

Union Type: Not a Union Position

SEIU Level: Not an SEIU Position

FLSA Status: Exempt

Employment Category: Regular Full Time

Scheduled Months Per Year: 12

Scheduled Hours Per Week: 40

Location of Position: Hanover, NH

Remote Work Eligibility? Onsite only

Is this a term position? No

If Yes, Length Of Term In Months: NA

Is this a grant funded position? No

Team Leadership and Performance Management

• Effectively supervise daily performance of assigned grounds services staff and maximize individual and team contributions by supporting teamwork and collaboration to drive service-delivery excellence, including partnering with other department supervisors to ensure work is coordinated through completion.
• Schedule coverage for snow removal operations of camp roads, parking lots, sidewalks and steps.
• Collaborate with other Supervisors to identify cross-department opportunities to innovate and continuously improve, including implementation of facility management best practices and innovations to reduce operating costs, improve efficiency, and increase productivity.
• Provide direction and support to direct reports of grounds services staff (including performance management, coaching, and development).
• Confidently navigate conflict to build greater trust among team members, managers and other Dartmouth College partners.
• Serve as the point of escalation for risks or issues and develop mitigation strategies; escalate accordingly to other FO&M leadership.
• Actively manage resource scheduling and assignments to drive operational efficiency and identify training and development requirements and opportunities for new and existing staff.
• Leverage verbal, visual and written communication skills to effectively convey messages throughout the organization.

Percentage Of Time: 40

Description: Customer Service and Relationship Management

• Engage in high level of customer service and relationship management. Respond to customer concerns promptly and with a courteous and enthusiastic demeanor, including building relationships with customers to proactively understand needs and identify issues.
• Manage 3rd party vendors and ensure delivery of services and outcomes meet or exceed customer expectations.
• Serve as a point of escalation for customers for issues with work order completion; take necessary measures to address issues or escalate to FO&M leadership.

Percentage Of Time: 20

Description: Grounds Service Delivery

• Advocate for a safe work environment and ensure work is completed in accordance with all applicable standards, requirements, and laws (OSHA, state/federal, local, regional, etc.).
• Using best practices and a work order management system, report out on KPIs / SLAs and incorporate them into daily operations.
• Delivery of…