Director of Customer Relations and Logistics

Position Details

Position Information

• Posting date: 01/19/2026
• Closing date:
  Open Until Filled
• Position Number: 1128733
• Position Title:
  
  Director of Customer Relations and Logistics
• Hiring Range Minimum: $117,500
• Hiring Range Maximum: $146,900
• Union Type:
  Not a Union Position
• SEIU Level: Not an SEIU Position
• FLSA Status:
  Exempt
• Employment Category:
  Regular Full Time
• Scheduled Months per Year: 12
• Scheduled Hours per Week: 40
• Location of Position:
  Hanover, NH
• Remote Work Eligibility:
  Onsite only
• Is this a term position?:
  No
• If yes, length of term in months: n/a
• Is this a grant funded position?:
  No

Position Purpose

The Director of Customer Relations and Logistics at Dartmouth College plays a pivotal role in ensuring a seamless and positive experience for all customers of the Facilities, Operations and Management (FO&M) department. This leadership position is responsible for overseeing customer relations, logistics, data analytics and operational strategy and coordination to support the efficient functioning of Facilities operations. This includes leading the strategic development of the resource management office to deliver an efficient, sustainable, and coordinated workflow that increases productivity and bolsters customer satisfaction.

Required Qualifications - Education and Yrs Exp

Bachelors plus 6 or more years  experience or combination of education and experience

Required Qualifications - Skills, Knowledge And Abilities

• Bachelor’s degree or the equivalent combination of education and experience.
• 15+ years of relevant experience related to customer service, resource management and data analytics.
• Minimum of least 10 years of facilities management and supervisory experience.
• Proficiency with computerized maintenance management systems and standard business applications.
• Excellent communications and interpersonal skills with the ability to interact with diverse College constituencies.
• Valid driver’s license and ability to qualify as a Dartmouth approved driver.
• Excellent organization, analytical, and time management skills.
• Knowledge of building construction and maintenance practices.

Preferred Qualifications

• Comfortable making decisions in a fast-paced and complex environment.
• Demonstrated commitment to sustainability.

Department Contact for Recruitment Inquiries
:
Celia Johnson

Department Contact Phone Number
:
Celia.

G.Johnson

Department Contact for Cover Letter and Title
:
Julie Findley, CFAO & Interim VP, Campus Services

Department Contact's Phone Number
:

Equal Opportunity Employer
Dartmouth College is an equal opportunity employer under federal law. We prohibit discrimination on the basis of race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, veteran status, marital status, or any other legally protected status. Applications are welcome from all.

Background Check

Employment in this position is contingent upon consent to and successful completion of a pre-employment background check, which may include a criminal background check, reference checks, verification of work history, conduct review, and verification of any required academic credentials, licenses, and/or certifications, with results acceptable to Dartmouth College. A criminal conviction will not automatically disqualify an applicant from employment. Background check information will be used in a confidential, non-discriminatory manner consistent with state and federal law.

Other

Is driving a vehicle (e.g. Dartmouth vehicle or off road vehicle, rental car, personal car) an essential function of this job? Yes

Special Instructions to Applicants

Dartmouth College has a Tobacco-Free Policy. Smoking and the use of tobacco-based products (including smokeless tobacco) are prohibited in all facilities, grounds, vehicles or other areas owned, operated or occupied by Dartmouth College with no exceptions. For details, please see our policy. (Use the "Apply for this Job" box below).-policy

Additional Instructions

Quick Link /84369

Description

Customer Relations/Resource Management Leadership and…