System Administrator

** Position Type:
** Permanent  
** Closing date:
** Emergency Medical Care Inc. (EMC) is a wholly owned subsidiary of Medavie Health Services (MHS) that manages and operates ground ambulance, air medical transport and the medical communications operations in Nova Scotia through a performance-based contract with the provincial government's Emergency Health Services (EHS) Operations division and the Department of Health and Wellness. As well, EMC operates Tele Health/811 medical communications for Nova Scotia and Prince Edward Island for the Department of Health.

We access all communities in Nova Scotia in a timely and efficient manner with our fleet of more than 180 ambulances and support vehicles operating out of 60+ stations. We respond to 165,000+ calls annually across the province, which are actively managed through the EHS Operations Medical Communications Centre, the hub of all emergency (911) and non-emergency (hospital transfers) medical calls.

The EHS Operations Life Flight program provides even greater accessibility by responding to patients on scene or through inter-facility transports by our critical care team via helicopter, fixed wing, or ground  addition, paramedics in Nova Scotia participate in various programs both urban and rural such as community-based paramedic programs, collaborative emergency centres, and emergency preparedness and special operations, to name a few.

There are lots of opportunities waiting for you in Nova Scotia. Apply now to learn more about our service and available positions.  Reporting to the Team Lead, the System Administrator is responsible to provide technical support to the EHS Medical Communications Centre staff; system administration for the primary and backup CAD, e-PCR and related IT equipments; and IT support to staff at all EMC sites throughout the province which includes system administration of EMC applications and Windows servers.

The incumbent is in daily contact with EMC and communication centre staff, and must have a strong customer service ethic and a professional manner at all times. The System Administrator will also be expected to conduct him/herself in a safe manner. The System Administrator will have the responsibility for the reliability and performance of the Communication Centre, EMC servers and PCs, plus related equipment.

This shall include: installation of hardware and software upgrades; security and backup processes; automating tasks; offering tips on productivity; and enabling staffto utilize computers at a level which gains leverage for the entire organization. After-hours on-call technical support is a requirement.

As an employee of EMC we are accountable to our patients and coworkers by participating in and supporting all safety related initiatives, as well as acting in a manner that fosters a culture that focuses on patient safety and a safe workplace.

This role requires on-site work at our Dartmouth, NS office.
** The position entails but is not limited to the following:
*** Responsible for the maintenance, configuration, and reliable operation of computer systems, business applications, servers, and IT infrastructures
* Perform upgrades and installation of IT server hardware, server software, manage virtualized environments and related backend business applications.
* Create and manage automated business systems based on stakeholders needs using different corporately approved technologies.
* Troubleshoot hardware and software errors by running diagnostics, documenting problems and resolutions, prioritizing problems, and assessing impact of issues.
* Provide Tier 2/3 support to operational systems including troubleshooting user issues, software configuration and minor upgrades.
* Create and manage automated business systems based on stakeholders needs using different corporately approved technologies.
* Work with other IT teams to support the technology needs of the staff members in the organization.
* Configure and deploy business applications to end
-users.
* Participate in IT Support after hours on-call rotation.
* Provide In-House maintenance for applications and/or liaise with the software vendor to ensure that upgrades and…