Patient Safety and Risk Lead

* Monitor and report on all occurrences and inquiries which impact patient safety.  Work closely with the Risk Management Team and responsible managers to ensure Issues Management (IM) files are opened and assigned as appropriate.
* Take the lead investigator role for IM cases as assigned for patient safety issues.  Gather data and information as required, such as electronic patient care records, statements, pictures, dispatch audio, etc.
* Lead detailed interviews with front line staff when required related to reviewed cases.
* Lead independent reviews, inter-divisional quality reviews, and/or structured incident analyses (RCA) for patient safety investigations depending on severity of the incident, ensuring system learning from each occurrence.
* Author, monitor, distribute and ensure the completion of recommendations made post analysis of patient safety related investigations.
* Author reports submitted to senior leadership based on the patient safety investigations completed.
* Follow-up and effectively communicate a summary of findings to patients and/or family members who are involved in a service inquiry, or related to care which was reviewed through the Issues Management Program.
* Act as an organizational specialist for patient experience and engagement.
* Support the organization in improving the patient experience, e.g. through the Patient and Family Partnership Council.
* Liaise with patient and family partners, acting as the key point person on behalf of EMC.
* Make contact, and act as the EMC representative for patients and/or family members who are involved in a service inquiry, or related to care received within the EHS system.
* Collaborate with EMC leaders in the development of appropriate organizational patient safety policy, guidelines and other documentation.
* Participate in key committees, providing support from a patient safety and experience perspective, including but not limited to: ePCR Advisory, Continuous Quality Improvement, Privacy Management Committee, Equipment Standards and Joint Occupational Health and Safety (JOHS).
* Act as a patient safety and experience liaison internally and externally on program and policy implementation.
* Actively participate in or facilitate committee work related to patient safety and experience.
* Collaborate with EHS, Life Flight and Telehealth managers, supervisors and operations and support personnel to ensure the integration of patient safety and experience organizationally.
* Ensure the knowledge translation of system findings for patient safety related concerns managed through the portfolio.
* Lead and deliver education through blended learning methods with front line staff both virtually, and in-person on patient safety and the patient experience.
* Collaborate with Interprofessional Practice and Learning to present patient safety related information on Morbidity and Mortality (M&M) sessions, with a focus on educating front-line staff on system-level patient safety concerns.
* Lead the organization through Patient Safety Week, preparing both internal and external content to educate annual-based patient safety information.
* Prior experience and/or certification in patient safety or patient experience is preferred (e.g., Patient Safety Officer, Failure Modes, and Effects (FMEA) experience).
* Experience and/or education in quality improvement science is an asset.
* Experience in customer service and client relations is considered an asset.
* Experience in committee leadership is strongly preferred
* Clinical experience considered an additional asset.
* Ability to exercise independent judgment and problem solve with discretion.
* Excellent written, oral, and presentation skills.
* Experience in conflict management, meeting facilitation, analysis, problem solving, organizational acuity, tact, diplomacy, interpersonal and time management is required.
* Computer literacy is required, including, and understanding of Microsoft office applications.
* Experience with electronic patient care records and medical communications data required.
* Knowledge of relevant legislation and a sound knowledge of EHS operations policies required.
* Knowledge of relevant…