Associate Director, Media Operations

Associate Director, Media Operations

Fingerpaint Group is a health and wellness advertising agency that thrives on curiosity, creativity, and a people‑first culture. From our inception, we have reimagined what it means to work at the intersection of healthcare and marketing, and we invite top talent to grow and collaborate with us.

We are looking for an operations expert to serve as the backbone of our Media Strategy department. In this role, you will assess, define, and architect workflows that enable the department to operate efficiently and with excellence. You will partner with the SVP of Media Strategy to operationalize our capabilities, linking systems together to create optimized, automated workflows. The role requires someone who sees the big picture while obsessing over the details and owns the SOPs for the entire media lifecycle, from planning and activation tagging to data ingestion and QA.

• SOP Development and Management:
  Assess, define, and implement robust SOPs for all elements of the media lifecycle. Own the revision and enhancement of existing SOPs.
• Architect Operational Systems:
  Design and maintain complex tracking systems, leveraging advanced Excel functions to link various department workflows.
• Standardize Tools and Templates:
  Establish and maintain a centralized repository for department materials, including contracts, benchmarks, platform credentials, and research; maintain department templates for workbooks and presentations.
• Partner Management:
  Manage partner logistics, including tracking NDA expirations, organizing capability decks, and scheduling capability reviews and follow‑ups.
• System Implementation:
  Lead the rollout of new tools, templates, and systems across the agency to ensure team adoption and data integrity.
• Legal & Partner Operations:
  Lead operational workflows related to legal and data governance, including managing compliance requirements for media partners and liaising with internal counsel regarding media contracts and privacy standards.
• Resource Allocation:
  Partner with media and operations leadership to provide insight on staffing related to forecasted work and financials, helping to assess needs and drive consistency.

• 6+ years in operations or project management within a media agency setting.
• Experience using AI tools to create and streamline workflows.
• Advanced proficiency in tools such as Excel, Workamajig, Air Table, Mediaocean, SharePoint (or similar) to link disparate data sources, create dynamic templates, and manage complex trackers.
• Innate ability to identify operational gaps and drive solutions independently.
• Understanding of media planning/buying financials, budget management, and operational reporting; experience within the pharmaceutical industry is preferred.
• Proven ability to problem‑solve, gain alignment with cross‑functional teams, and liaise with broader leadership to ensure vision and expectations are met.

We encourage you to apply even if you don’t meet every single requirement. Fingerpaint is dedicated to building a diverse, inclusive, and authentic workplace. Our team of qualified recruiters can match you with the right opportunity.

Fingerpaint Group provides equal employment and affirmative action opportunities to all applicants and employees. We are proud to recruit qualified applicants without regard to race, color, religion, gender, age, ethnic or national origin, protected veteran status, physical or mental disability, sexual orientation, gender identity, marital status, or citizenship status.