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Desktop Support Lead
Job in
Hanover Township, Morris County, New Jersey, USA
Listed on 2026-03-11
Listing for:
Blupace Tech
Full Time
position Listed on 2026-03-11
Job specializations:
-
IT/Tech
IT Support, Systems Administrator
Job Description & How to Apply Below
Location:
Whippany, New Jersey (Onsite at client location)
- 10+ years in end-user computing / deskside / field services support, with hands‑on onsite operations leadership experience.
- Demonstrated experience delivering Tech Bar-style face‑to‑face support, including appointment and walk‑in models.
- Strong experience with hardware asset management, inventory controls, and secure handling of data-bearing devices.
- Experience with device lifecycle management (refresh, provisioning, deployment and disposal activities alike).
- Working knowledge of incident management and request fulfilment/IMACD operations in an enterprise environment.
- Proven ability to manage stakeholders at multiple levels (site leadership, technology teams, vendors) with a highly customer-centric mindset.
- Financial services environment experience (regulated operations, audit discipline, controls awareness).
- Lead onsite DSS & Tech Bar (walk-in & appointment-based) operations
- Manage ticket queues, SLAs, escalations, and workload distribution
- Oversee IMACD activities and hardware break‑fix support
- Lead device refresh, provisioning, and deployment activities
- Manage hardware asset lifecycle, inventory accuracy, and audit compliance
- Coordinate OEM/vendor repairs and service‑impacting issues
- Provide people leadership, coaching, and rota management
- Produce operational reporting and drive continuous improvement
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