CISO Proactive Defense Unit - Service Manager

The Proactive Defense Service Manager is a senior leader dedicated to supporting the achievement of the Proactive Defense organization’s strategic goals and objectives. Proactive Defense unites Application Security (App Sec), Vulnerability Management, Red Team, Secure Configuration, and Penetration Testing (Pentesting) teams to deliver robust, forward-looking security services and drive secure‑by‑design principles as well as Continuous Threat Exposure Management (CTEM) across the enterprise.

While secure‑by‑design and CTEM are overall responsibilities of the Proactive Defense organization, the Service Manager’s role is to provide critical oversight, guidance, and senior‑level support—enabling these teams to realize those strategies through effective execution, resource alignment, and strategic problem‑solving. The Service Manager acts as a primary interface with program management and transformation teams, advocating for service needs and progress, and facilitating the removal of organizational obstacles to empower Proactive Defense to fulfill its mission.

• Provide strategic oversight and senior‑level guidance for the delivery of services across App Sec, Vulnerability Management, Red Team, Secure Config, and Pentesting, ensuring alignment with organizational goals and security strategies.
• Serve as the primary liaison between the Proactive Defense organization and program management, transformation, and executive leadership teams, representing service needs, priorities, and outcomes.
• Support the development of planning frameworks, resourcing models, and prioritization for the Proactive Defense book of work in partnership with PM and Transformation staff.
• Monitor high‑level progress of initiatives, escape barriers and risks to appropriate owners, and advocate for timely resolution of issues.
• Provide regular strategic updates and insights to stakeholders, synthesizing input from multiple teams to present a holistic view of service health and organizational posture.
• Champion continuous improvement efforts by facilitating inter‑team communication, identifying systemic challenges, and recommending enhancements to processes and controls.
• Advocate for the development and integration of secure‑by‑design and CTEM strategies into organizational transformation efforts.
• Promote a culture of innovation, excellence, and collaboration within the Proactive Defense organization, serving as a mentor and advisor to service leads and technical managers.
• Ensure compliance with organizational policies, standards, and regulatory expectations across all Proactive Defense functions.
• Build and sustain strategic relationships with internal and external stakeholders, acting as a senior point of contact for all matters related to Proactive Defense services.
• Oversee and maintain a consolidated view of all control Issues (ORACs) owned by or dependent on the PDU domain, ensuring timely escalation of barriers, clear understanding of dependencies, and effective prioritization of remediation activities.
• Support the annual planning process by ensuring stakeholder clarity on the multi‑year PDU strategic vision and its alignment with the overarching CISO strategy.
• Coordinate with Business Management and Change teams to define annual budget requirements, ensuring alignment with strategic objectives and the operating model.
• Lead workforce planning, recruitment, and resourcing activities to ensure the Proactive Defense organization is equipped with the necessary talent and capacity to deliver on its mission.

• Bachelor’s degree in Information Security, Computer Science, Business Administration, or a related field (or equivalent professional experience).
• Extensive experience in senior leadership roles within cybersecurity, risk management, or IT service domains.
• Strong understanding of Application Security, Vulnerability Management, Red Team, Secure Configuration, and Penetration Testing.
• Demonstrated success influencing and collaborating with program management, transformation, and executive teams.
• Exceptional strategic thinking, organizational awareness, and analytical skills.
• Excellent…