EDP AWS Cloud Support Engineer

Embark on a transformative journey as an EDP AWS Cloud Support Engineer. At Barclays, our vision is clear – to redefine the future of banking and help craft innovative solutions. In this role, you’ll join the GTSM team supporting Enterprise Data Platforms (EDP), owning critical cloud-based data products and ensuring production stability across AWS environments. You’ll work with modern data platforms, collaborate with global teams, and influence service reliability while growing deep expertise in cloud and data technologies within a hybrid, enterprise-scale environment.

To be successful as a EDP AWS Cloud Support Engineer, you should have experience with:

• Certificate or equivalent work experience demonstrating deep expertise in AWS services, cloud infrastructure, and day-to-day cloud operations
• Data ingestion and data curation, with experience supporting data products in production environments
• AWS security policies, account setup, and governance controls
• Data quality monitoring, including analysis and remediation of data drift and schema drift issues
• Observability tools and building dashboards for cloud-based data metrics

Some other highly valued skills may include:

• Experience supporting centralized, multi-tenant platforms in an enterprise environment
• Building and operating scalable platform services in a hybrid-cloud architecture
• Exposure to Databricks, Snowflake, Immuta, Confluent, or data mesh services
• Good learning mindset with the ability to quickly adopt new technologies and platforms
• Experience collaborating across technical and business teams to support mission-critical services

You may be assessed on the key critical skills relevant for success in this role, such as risk and controls, change and transformation, business acumen, strategic thinking, digital and technology, as well as job-specific technical skills.

This role is located in Whippany, New Jersey.

Minimum Salary: $115,000

Maximum Salary: $160,000

The minimum and maximum salary/rate information above includes only base salary or base hourly rate. It does not include any other type of compensation or benefits that may be available.

Barclays employees are eligible for a suite of competitive and generous employee benefits, including medical, dental and vision coverage, 401(k), life insurance, and other paid leave for qualifying circumstances.

This position is eligible for an incentive award.

To effectively monitor and maintain the bank’s critical technology infrastructure and resolve more complex technical issues, whilst minimising disruption to operations.

• Provision of technical support for the service management function to resolve more complex issues for a specific client of group of clients. Develop the support model and service offering to improve the service to customers and stakeholders.
• Execution of preventative maintenance tasks on hardware and software and utilisation of monitoring tools/metrics to identify, prevent and address potential issues and ensure optimal performance.
• Maintenance of a knowledge base containing detailed documentation of resolved cases for future reference, self-service opportunities and knowledge sharing.
• Analysis of system logs, error messages and user reports to identify the root causes of hardware, software and network issues, and providing a resolution to these issues by fixing or replacing faulty hardware components, reinstalling software, or applying configuration changes.
• Automation, monitoring enhancements, capacity management, resiliency, business continuity management, front office specific support and stakeholder management.
• Identification and remediation or raising, through appropriate process, of potential service impacting risks and issues.
• Proactively assess support activities implementing automations where appropriate to maintain stability and drive efficiency. Actively tune monitoring tools, thresholds, and alerting to ensure issues are known when they occur.

• To advise and influence decision making, contribute to policy development and take responsibility for operational effectiveness. Collaborate closely with other functions/…