Services Technician Sr

Overview

Requisition Number: 103184

Services Technician Sr

Location: You will have an onsite work opportunity in our Hanover Park, IL office

Salary: $24/hr

Insight at a Glance

• 14,000+ engaged teammates globally
• #20 on Fortune’s World’s Best Workplaces list
• $9.2 billion in revenue
• 35+ industry and partner awards in the past year
• $1.4M+ total charitable contributions in 2023 by Insight globally

Now is the time to bring your expertise to Insight. We are not just a tech company; we are a people-first company. We believe that by unlocking the power of people and technology, we can accelerate transformation and achieve extraordinary results. As a Fortune 500 Solutions Integrator with deep expertise in cloud, data, AI, cybersecurity, and intelligent edge, we guide organisations through complex digital decisions.

The Services Technician performs installation, modification, repair, testing and/or servicing on systems and communications equipment, including, but not limited to: hardware and peripherals; software configuration; voice, video and data cabling systems; and networks. Incumbents service both internal Insight teammates, as well as clients on site. In this role, you will get to:

• Hardware
  • Perform necessary hardware and peripheral repairs. Identify the problem and determine the most efficient and cost-effective way to resolve it, keeping customer downtime to a minimum.
  • Install and test system hardware at customer site. Set up the hardware, test to ensure it is working, identify hardware problems and follow any special instructions.
  • Complete all required documentation involved in a service call to ensure accurate billing and timely return of defective products/parts, with respect to warranty or contract. Includes preparation of Insight and vendor paperwork and return of defective products/parts and paperwork according to policies.
  • Identify system hardware problems and determine the most efficient and cost-effective resolution.
  • Perform hardware and peripheral repair, keeping client downtime to a minimum. Identify and order replacement parts using vendor tools.
  • Understand current depot programs such as Hot Swap and AR3D; participate as needed.
  • Other duties as assigned.

• Video, Voice and Data Cabling Systems
  • Provide telephone support for a geographically dispersed user community using a combination of desktop remote control products.
  • Resolve software configuration problems and diagnose hardware problems at the workstation level.
  • Identify, pull, terminate and label Cat3, Cat5e, Cat6, Cat6A, coax and fiber optic cable.
  • Install support structures and pathways (J-hooks, support rings, cable slings and cable tray/ladder rack, conduit and raceway).
  • Terminate workstation outlets, patch panels, 110 and 66 blocks; fiber terminations; termination with multi-pair/strand cable (Copper and fiber).
  • Read blueprints, identify cable paths and assist with site surveys and bidding.
  • Other duties as assigned.

• Networking
  • Install, test, and configure network and data communication equipment such as switches, routers, firewalls, VPN devices, etc.
  • Install, test, and support Network Operating Systems (NOS) and applications.
  • Perform server hardware support, troubleshooting, and performance tuning.
  • Implement and support Active Directory and related technologies (DNS, DHCP, WINS, etc.).
  • Implement and support Microsoft server applications such as Exchange, SMS, IIS, RIS, etc.
  • Other duties as assigned.

• Bachelor's degree (BA/BS) from four-year college or university or 2 years related experience and/or training; or equivalent combination of education and experience.
• LANs, WANs, Personal Computers, messaging and server software applications experience required.
• Cable plants, network services, email, bulletin boards, and CD-ROM libraries needed.
• Ability to automate tasks using basic scripting techniques required.
• Remotely manage devices to determine user experiences and debug issues using knowledge base and call script skills.
• Must be able to work with both ends of basic level testing as well as high level testing and documentation.
• High level of technical proficiency in microcomputer product areas a must.
• Famili…