Technical Customer Service Advisor - Chicago

* Role:
Technical Customer Experience Advisor
* Submit your CV and any additional required information after you have read this description by clicking on the application button.

* Location:

Chicago, Illinois, Hanover Park
* * The company
* Corston Architectural Detail was founded by a team of creative designers and engineers with a shared vision: to create high-quality, solid brass hardware, switches, outlets, and lighting that bring harmony and coordination from room to room.

We’ve grown quickly and seen huge success in our five years – launching in the UK, EU, UAE, and USA. Our US business and operations are expanding quickly, supported by a customer service and warehouse team in Chicago and a new showroom located in Manhattan at the New York Design Centre.

* The role
* We’re looking for a Technical Customer Experience Advisor to join our growing US team. You’ll be the first point of contact for customers and trade professionals, providing expert guidance on product selection, installation, and technical troubleshooting across our switch, socket, and lighting ranges.

You’ll combine strong technical understanding with a passion for customer experience - ensuring every interaction reflects Corston’s high standards of craftsmanship, precision, and service.

* Your responsibilities
* * Provide technical support on wiring, load compatibility, dimming systems, and installation requirements for switches, sockets and lighting

* Troubleshoot electrical and installation issues over the phone, guiding customers and electricians through clear step-by-step solutions

* Support trade customers (designers, electricians and contractors) with specifications, installation details and troubleshooting

* Offer technical guidance and support to the wider customer service team

* Handle customer enquiries by telephone and email

* Identify recurring technical questions and suggest updates for FAQs on

* Your skills, qualities and experience
* * Excellent in-person and telephone skills

* Desired 1-year technical customer service within electrical products / industry

* Excellent xrlwcon presentation, verbal and written skills

* Thrives in face-paced environment

* The ability to build strong relationships

* Highly task and KPI driven

* What you can expect from us
* * 26 days off (15 days PTO + 11 paid holidays)

* Competitive pay

* Annual company bonus

* 401K plan with 3% match

* Employee and friend discount on all products

* A friendly high energy work environment

* Recognition and career growth opportunities as we expand

Job Type: Full-time

Pay: $38,000.00 - $46,500.00 per year

Benefits:

* 401(k)

* Health insurance

* On-the-job training

* Paid time off

Work Location:

In person