Behavioral Interventionist Case Coordinator

CASE COORDINATOR Job Category:
Behavioral Interventionist (BI) Program Job Status:
Full-time

Reports to:

BI Program Manager

Job Summary:

The Case Coordinator provides supervision to frontline BI staff and case management to families served in the BI Program.

Case Management

• Family satisfaction: ensure families are given proper support, advocacy, resources, communication
• Complete required assessments with families, adapting to the needs of the client and family
• Attend court appointments and other professional family-based meetings
• Match BIs to homes, resolving issues, and attend team meetings
• Review Incident Reports and follow up with family as needed
• Facilitate Referral Triage, Intake & Meet & Greets for each family
• Submit approved Recommendation & Approval Letters for services
• Create Behavioral Plan for each client
• Provide updated communication during the Admissions & Hiring processes
• Complete Quarterly Meetings & Bi-annual Assessments with each family
• Write and submit renewals
• Update SAM, electronic health record, and profiles
• End of Month Reports
• Case Closure & Aftercare Follow-up meetings, assessments, and documentation
• BI Quarterly Progress Report

• Employee satisfaction, build a strong sense of team
• Ensure BI staff are given proper support and advocacy
• Conduct interviews and participate in the onboarding process of BIs
• Assist in BI monthly meetings
• Help conduct client/staff matchings
• Conduct supervisory evaluation of BIs, communicate concerns with Program Manager
• Provide regular in-home observation shifts of BIs
• Track missed shifts and check shift notes
• Complete necessary corrective actions and terminations
• Update and track employee timecards in the payroll system
• Provide support to BIs during OHI Investigations
• Build relationships with partner agencies and community stakeholders
• Maintain strong, open communication with BI Team
• Maintain CPR/First Aid certification
• Collaborate with branch offices for program fidelity
• Attend required trainings for professional development

• Complete agency reports and statistics
• Track and report program outcomes and QA
• Maintain resource provider files compliance
• Complete Critical Incident Reports with Program Manager
• Complete Incident Report Reviews

• MA/MS (or BA/BS + 2 years working in non-profit social service agency) in social work, psychology, public administration, or related human services field
• Previous experience working with at-risk populations
• Familiarity with the child welfare system
• Resourcefulness in setting priorities, proposing new ways of creating efficiencies, guiding investment in people & systems
• Understanding of program development, implementation & evaluation
• Organizational & planning skills
• Commitment to principles of support & advocacy for foster & adoptive families
• Strong verbal & written communication skills
• Leadership, team management, interpersonal skills; quickly establish rapport & build trust
• Advocate for positive outcomes within multidisciplinary, diverse & dynamic professional teams
• Flexible, self-starter; multi-tasker, detail-oriented can meet deadlines
• Model ethical/professional behavior
• Experience working with marginalized communities with a nuanced understanding of systemic oppress ions

• Compensation commensurate with experience
• Comprehensive benefits package including:
• Highly competitive health plan
• Health Reimbursement Account with generous employer contribution
• Life insurance & long-term disability provided at no cost to employee
• Voluntary life & short-term disability options available
• 403(b) retirement plan with up to a 6% employer match
• FSA with medical expense & dependent care options
• Employee Assistance Program
• Generous PTO & holidays

Foster Adopt Connect does not and shall not discriminate on the basis of race, color, religion gender identity, gender expression, age, national origin (ancestry), disability, marital status, sexual orientation, or military status, in any of its programs or services. These activities include, but are not limited to, hiring and firing of staff, selection of volunteers and vendors, and provision of services.

We are committed to providing an inclusive and welcoming environment for all members of our staff, volunteers, subcontractors, vendors, and members.