Hospitality Specialist

Overview

Job Title: Hospitality Specialist

Location: Hannibal, MO

Department: Primary Care

Employment Type: Part-time

Shift: Monday–Friday, with availability to be on-call and work flexible hours, including evenings and weekends, as needed.

Scheduled Weekly

Hours:

20 hours

Are you a compassionate and service-oriented professional who thrives in creating safe, welcoming environments? Do you want to be part of a mission-driven organization that values health, safety, and belonging? Join Preferred Family Healthcare as a Hospitality Specialist
!

As a Hospitality Specialist, you will support both clients and staff by promoting health and safety throughout the organization. You’ll play a vital role in ensuring our facilities are secure, respectful, and conducive to therapeutic transformation. Our ideal candidate is passionate about customer service, crisis intervention, and fostering a culture of care and connection.

• Uphold Preferred Family Healthcare’s Operational Guidelines and professional code of ethics
• Promote a safe and welcoming environment for clients, staff, and visitors
• Greet all individuals promptly and courteously
• Provide assistance, direction, and information to clients and visitors
• Conduct ongoing threat assessments and enforce safety measures
• Respond to and intervene in unsafe situations using approved de-escalation techniques
• Support crisis prevention and management efforts
• Participate in staff development, meetings, and reflective practice
• Build positive relationships through open and interactive communication
• Assist in resolving client issues and complaints
• Serve as a role model by demonstrating positive behavior and promoting hope and resilience
• Maintain readiness and flexibility to work evenings, weekends, and be on-call as needed
• Perform other duties as assigned by the Facilities Leadership Team

• High School Diploma, GED, or equivalent preferred
• Experience working with diverse populations across the lifespan
• Crisis intervention experience strongly preferred

• Strong customer service and interpersonal skills
• Ability to read and interpret safety and procedural documents
• Effective written and verbal communication skills
• Basic math proficiency
• Problem-solving and common-sense decision-making abilities
• Ability to follow directions and accept supervision
• Cultural awareness and sensitivity

• Competitive 401(k) Retirement Savings Plan – up to 5% match for Part-Time and Full-Time employees
• Numerous opportunities for professional growth and ongoing development
• A warm and supportive working environment where we celebrate you and your success.
• A healthy work-life balance that allows you to thrive both personally and professionally.
• The chance to collaborate with talented and dedicated colleagues who share your passion for making a meaningful, positive impact in the lives of others.
• Mileage Reimbursement (if applicable)

Brightli is on a Mission: to improve client care, reduce the financial burden of community mental health centers by sharing resources, have a larger voice in advocacy to increase access to mental health and substance use care in our communities, and evolve the behavioral health industry to better meet the needs of our clients.

As a behavioral and community mental health provider, we prioritize fostering a culture of belonging and connection within our workforce. We encourage applications from individuals with varied backgrounds and experiences, as we believe that a rich tapestry of perspectives strengthens our mission. If you are passionate about empowering local communities and creating an environment where everyone feels valued and supported, we invite you to join our mission-driven organization dedicated to cultivating an authentic workplace.

We are an Equal Employment Opportunity Employer.

Preferred Family Health Care is a Smoke and Tobacco Free Workplace.