Registered Nurse; RN - Manager, Administrative

Job Title & Location

Manager of Patient Services – Nursing Admin (Registered Nurse Manager, Administrative) – DMC Sinai‑Grace Hospital – Hamtramck, Michigan (Detroit area)

• Specialty:
  Administrative
• Discipline:
  RN
• Duration:
  Ongoing
• 36 hours per week
• Shift:
  12 hours
• Employment Type:
  
  Staff

Are you a results‑driven leader ready to make a meaningful impact on patients, caregivers, and your community? At DMC Sinai‑Grace Hospital, we’re seeking an innovative and experienced healthcare leader to drive excellence and inspire our team toward exceptional patient outcomes and operational success.

• Medical, dental, vision, and life insurance
• 401(k) retirement savings plan with employer match
• Generous paid time off (PTO)
• Career development and continuing education opportunities
• Health savings accounts, healthcare‑dependent flexible spending accounts
• Employee Assistance program, Employee discount program
• Voluntary benefits include pet insurance, legal insurance, accident and critical illness insurance, long‑term care, elder‑care childcare, auto‑home insurance.

Note:

Eligibility for benefits may vary by location and is determined by employment status.

Reporting to Nursing leadership for the hospital site, as assigned, and with/through subordinate personnel, you assume management responsibility for a single major (or multiple smaller) function, service, or process that provides business support to Nursing operations.

The position may also be used for managers responsible 24/7 for multiple (2 or more) similar/smaller Nursing units in the department of Nursing who may report to a Director, Administrative Director, or Executive Director at the site.

The position is medium in scope or impact with less than 50 FTE direct/indirect reports on multiple Nursing units; or with responsibility for a single major Nursing operational support function; or with multiple Nursing operational support responsibilities that diversify the role and expand the impact on the organization at the site level.

Direct reports may include Clinical Managers and/or high‑level professional/administrative exempt and Nursing supervisory personnel. The Manager Patient Services position has patient‑care accountability, plans, implements, and evaluates processes related to performance improvement, staffing effectiveness, fiscal management, staff competence, and customer service outcomes within designated units/services and in collaboration with senior leadership and subordinate staff. You ensure that regulatory requirements/standards are communicated, implemented, and monitored.

You collaborate with other members of the healthcare team to plan, implement, and evaluate activities related to department, hospital, and DMC objectives. You model customer service excellence.

The Manager Patient Services position provides business support to Nursing operations, identifies the need for departmental policy development and/or revision, and defines policy in collaboration with higher‑level management input and department goals/objectives. You oversee the development and/or revision of departmental procedures/protocols and secure approvals as necessary.

You develop, monitor, and revise processes. You may provide input into the development and revision of departmental organizational design and/or monitor the quality and quantity of overall workflow. You initiate or recommend personnel actions such as hires, firings, and disciplines for the area(s) assigned. You complete performance appraisals.

You develop and assess the performance of daily, monthly, and/or yearly goals and measures for your assigned area(s). As requested, you assist in long‑range goal development for the department and assessment of goal attainment. You assist in developing and monitoring the budget for a designated single or multiple, closely‑related fields, areas, or processes. You model customer service excellence.

Compliance Statement
Supports the standards set forth in the DMC's Code of Conduct by creating an atmosphere of commitment to legal and ethical standards, and as directed, implements external and internal audit recommendations. You…