End User Support

Seeking a part time IT Generalist to work onsite (8 hours per week) at their Detroit location. The specific day/days are flexible, though midweek is preferred. Preferred working hours are 7am-3pm or 8am-4pm.

This location includes 16 onsite staff within a chemical plant environment, supported by a consistent office team and plant manager. Total user count across Detroit and Columbus is approximately 100.

• End‑user support for Detroit on site and Columbus remotely.
• Logging into and maintaining tickets within the Manage Engine helpdesk system used by Columbus.
• Maintaining and tracking the Detroit IT equipment inventory.
• Hardware replacements (computers, switches, etc.). Most equipment arrives preconfigured from Columbus, so tasks focus on physical installs/swap outs.
• Replacing and labeling network cabling.
• Providing "eyes and hands" for IT issues requiring physical presence.
• Updating tickets and maintaining accuracy in helpdesk and monitoring systems.
• Installing desktop applications and software.
• Performing monthly patching of desktop systems.
• Some exposure to OT (Operational Technology) environments; however, automation systems (e.g., Rockwell) are generally not part of this role.
• Supporting the scheduled replacement of all Detroit switches this year.

• Windows 11
• Office 365
• Ticketing system
• Technical support
• Customer service
• Automation systems

• Manage Engine Desktop Central
• Manage Engine Service Desk Plus
• Sophos Central
• Watch Guard

A candidate who can occasionally take after‑hours emergency calls is highly preferred. This would only apply in rare cases when onsite support is immediately required and remote assistance cannot resolve the issue. Only one such emergency occurred in the past six months.

Entry Level.

Contract position based out of Hamtramck, MI. Fully onsite position.

Pay range: $30.00 - $35.00/hr.

Benefits (subject to eligibility and may vary by classification and length of employment):

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – pre‑tax and Roth post‑tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long‑term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

This position is anticipated to close on Mar 13, 2026.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.