Services Worker

Are you passionate about helping individuals and families build a path toward independence? Join a dedicated team focused on empowering our community through meaningful Human Services support.

In this advanced-level role, you’ll work directly with customers to remove barriers, create personalized self-sufficiency plans, and connect people with the resources they need to succeed. You’ll collaborate with community partners, employers, and fellow professionals, while having the autonomy to make a real impact every day.

• Provide direct customer service and intensive case management to individuals receiving or seeking Human Services assistance
• Conduct employability assessments and develop individualized employment and self-sufficiency plans
• Support job search, placement, retention, and career counseling efforts
• Determine eligibility for financial assistance programs (e.g., TANF, SNAP, Medicaid, Child Care, Energy Assistance)
• Issue vouchers, maintain accurate case records, and prepare reports with a high level of accuracy
• Coordinate referrals for supportive services such as childcare, transportation, housing, uniforms, and training
• Partner with community agencies, employers, and internal staff to deliver coordinated services
• Stay current on federal, state, and local policies impacting Human Services programs

• Graduation from an accredited college or university with an Associate’s degree in Human Services, Psychology, Social Work, or related field of study required.
• A minimum of one year of experience in human services, including direct experience administering at least three (3) financial benefit programs such as TANF (Temporary Assistance for Needy Families), SNAP (Supplemental Nutrition Assistance Program), Medicaid, Child Care, Energy Assistance, or similar programs.
• Experience working in a team and/or customer service setting is required.
• Prior experience working with Human Service agencies or experience using the VACMS/MMIS computer systems is required.
• A combination of education and experience may be considered for this position.
• Must successfully pass a Child Protective Services (CPS) and criminal background check related to this position before any offer of employment or promotion.
• Must possess a valid driver’s license and must have and maintain a satisfactory driving record based on the City of Hampton’s criteria.

• Requires excellent customer service skills with the demonstrated ability to foster and maintain positive, effective working relationships with colleagues, partner agencies, and the public.
• Requires effective communication with internal and external customers.
• May be required to work non-standard hours, including evenings and weekends.
• Extensive contact with the general public, related agencies, community organizations, agency staff, and other City departments.
• The incumbent may be considered "essential personnel" during city emergencies, or at the direction of the City Manager or designee, which may include long hours and unusual schedules.

for the complete job description.

"Join the City of Hampton team! As a proud V3 (Virginia Values Veterans) employer and a designated Military Spouse-Friendly Employer, we are committed to supporting veterans and military spouses. We offer a welcoming and inclusive workplace, recognizing the unique skills and experiences that military families bring. Come work for Hampton, a vibrant waterfront community that celebrates and embraces 400 years of history and innovation, creating an even more dynamic future!

We are located in the heart of the Hampton Roads region, offering a wealth of waterfront fun, a rich and diverse history, and a vibrant restaurant scene. Hampton offers excellent benefits, career and professional development, tuition reimbursement, and other benefits."