Retail Associate

Join to apply for the Retail Associate role at Ross Stores, Inc.

Ross is a leading off‑price retailer with over 2,200 stores. We bring customers a stream of high‑quality, on‑trend merchandise at extraordinary savings, creating a fun and exciting treasure‑hunt experience.

• Success – We pursue excellence while learning and evolving.
• Career growth – We develop industry‑leading talent so that when our people grow, Ross grows.
• Teamwork – We solve hard problems together to find the right solution.
• Diversity, Equality & Inclusion – We celebrate backgrounds, identities, and ideas and strive to be a positive force in our community.

The Retail Associate ensures customers have a positive shopping experience. The Associate greets customers, treats fellow associates with respect, follows company best practices, maintains a clean work area, and supports proper merchandise presentation. The Associate may be asked to perform additional tasks as needed to meet customer service and operational goals.

• Practice safe behaviors and maintain a safe, clutter‑free sales floor.
• Treat customers and associates with respect and courtesy; be friendly and professional at all times.
• Assist customers—register‑trained, answer questions, and provide prompt, efficient service.
• Respond to customer service calls immediately; handle issues courteously and involve leadership when necessary.
• Represent and support the company brand at all times.
• Perform cleaning tasks (sweeping, mopping, dusting, wiping counters, replenishing restrooms, disinfecting high‑touch areas).
• Maintain a professional appearance and adhere to the dress code.
• Perform daily assigned sizing and recovery to keep the store neat, clean, and organized.
• Expedite newly received merchandise to the sales floor, merchandize per best practices, and maintain brand familiarity.
• Understands Loss Prevention awareness, Shortage Highway, and merchandise protection standards.
• Demonstrate integrity and honesty; safeguard confidential information, cash, and merchandise.
• Follow MOS policies, cash handling procedures, and maintain accuracy with bankable tenders.
• Demonstrate a sense of urgency to maximize productivity and minimize steps in workflow.

• Manages Work Processes
• Business Acumen
• Plans, Aligns & Prioritizes
• Builds Talent
• Collaborates Leads by Example
• Communicates Effectively
• Ensures Accountability & Execution

• Effectively communicate with customers, associates, and store leadership in a friendly, respectful, cooperative manner.
• Perform basic mathematical calculations used in retail environments.

• Use all store equipment (PDTs, registers, PC).
• Stand, walk, and move 100% of the working time.
• Regularly bend at the waist, squat, kneel, climb, carry, reach, and stoop.
• Occasionally push, pull, and lift more than 25 pounds.
• Use janitorial equipment, rolling racks, ladders, and other supplies.
• Stockroom shifts may require pushing, pulling, and lifting over 20 pounds.

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This job description is a summary of the primary duties and responsibilities of the position. It is not intended to be a comprehensive listing of duties and responsibilities. Content is subject to change at management’s discretion.

Ross is an equal employment opportunity employer. We consider individuals for employment or promotion according to their skills, abilities, and experience. Ross is committed to complying with all applicable laws prohibiting discrimination based on race, color, religious creed, age, national origin, ancestry, physical, mental or developmental disability, sex, veteran status, marital or registered domestic partnership status, medical condition, genetic information, gender, gender identity, sexual orientation, and any other protected status.