Licensed Assistant Manager - Hampton, VA

Licensed Assistant Manager – Hampton, VA – Lens Crafters

Join to apply for the Licensed Assistant Manager – Hampton, VA – Lens Crafters role at Lens Crafters
.

Posted 6 days ago. Be among the first 25 applicants.

Total Rewards:
Benefits/Incentive Information

Lens Crafters is a place for visionaries. We’ve got a vision for pairing state‑of‑the‑art technology with a truly personal approach to eye care. Everything we do is centered around sight. We believe quality care helps us see the joy in life, learning from the best makes us all better, and continuing our legacy of the highest optical standards helps us innovate the future in optical care.

At Lens Crafters, we want every person who enters our doors to feel our passion for care. That’s why we’re committed to taking care of you, so you can bring the best quality experience to our patients and customers.

Lens Crafters is part of Essilor Luxottica, a global leader in the design, manufacture, and distribution of world‑class vision care products. Join our global community of over 200,000 dedicated employees around the world in driving the transformation of the eyewear and eyecare industry.

The Assistant Manager acts as a leader in the absence of, or in support of, the Store Manager and behaves as a business owner within the marketplace and Lens Crafters organization. Represents Lens Crafters as the premier destination for all vision needs within the community and delivers key performance metrics.

• Delivers quality & improvement to meet or exceed all key performance indicators (KPIs):
  • Comp Sales, % Sales to Plan;
    Conversion & Customer Count, Comp Growth;
    Increased Traffic;
    Store Operating Profitability;
    Continuity of Care, Exam Growth & Retention Goals;
    Net Promoter Score;
    Current year objectives
• Demonstrates understanding of retail business & the capability to transfer knowledge to superior sales & business results. Learns & understands the competition & market trends.
• Supports the store manager in diagnosing the business & leverages the synergies of Retail, Lab & Doctor to drive positive results.
• Supports store business plans to maximize sales & profit, leveraging strengths & addressing opportunities for recovery.
• Partners with store manager to lead a team through strong knowledge & skills.
• Provides training & guidance to team members.
• Delivers clear & constructive feedback in a timely manner.
• Informs store manager of any situation that may require development or disciplinary action of others.
• Supports recruiting, helps select high‑caliber team & creates talent pipeline.
• Follows guidelines to optimally staff store.
• Shows great pride in the store appearance & executes visual directives.
• Strives to maintain positive working relationship with doctors.
• Adheres to & ensures compliance of team to company policies & procedures. Meets or exceeds all goals.
• Anticipates problems before they occur; explores underlying reasons and root cause; strives for long‑term solutions to problems.
• Performs & understands administrative duties.
• Maintains a safe working environment for all.
• Works a flexible schedule, including nights & weekends.
• Under current & valid state Opticianry license perform the following:
  • Provides expertise & product knowledge on lens choices based on the patient’s vision needs & doctor prescription.
  • Adjusts &/or repairs eyewear.
  • Presents and dispenses eyewear & creates a lasting impression.
  • Performs accurate digital measurements.

• High School graduate or equivalent
• Current & valid state Opticianry license
• 1+ year(s) management/supervisory experience with direct reports
• Knowledge of retail operations, processes & policies
• Strong basic math skills
• Familiarity with cash register, computers & calculators
• Must have a strong command of the English language for all written correspondence & oral communication
• Strong communicator & listener
• Demonstrated high-level of selling skills
• Proven ability to problem solve

• College degree or equivalent
• Previous experience in leadership position within retail & customer service industry
• Knowledge of basic optics
• Knowledge of current store merchandise
• State licensure…