Tenancy Consultant

Hours: 40 hours a week, Monday to Friday 8.45am-5.30pm (Hybrid working after settling in period)

Location: Hampton Hill

We are looking for an exceptional Coordinator to contribute to the smooth and safe running of the department and assist the team in effectively executing administrative aspects of new deals, change of sharer, renewals and tenancy terminations in order to maximise the efficiency of the Tenancy Services department.

Main Duties:

• Responsible for managing the Tenancy Swap process from start to finish.
• Initiate and maintain clear communication with Landlords and Tenants.
• Completing s and property documentation as required, following up promptly on any outstanding documents or responses from Landlords and Tenants to avoid delays.
• Build and maintain strong effective working relationships with our lettings team and the department.
• Adhere to department minimum standards relating to time management, workload and file accuracy.
• Handle incoming calls and emails professionally, maintaining smooth communication within the team and with external contacts.
• Progressing replacement tenancies in a timely manner; producing tenancy agreements and using the system provided.
• Maintain and develop relevant compliance legislative Knowledge.
• Compiling detailed and informative emails to Landlords and Tenants and building relationships with them.
• Collaborate effectively with Lettings, Property Management, and external contractors to support a seamless renewal process.
• Administrative tasks involved within a landlord changing, for example the property has been sold or transferral of ownership has occurred.
• Potential for Managing a portfolio of renewals/annual rent reviews.

Attributes:

• Proactive, highly motivated and confident
• Strong organisational and time management skills
• Ability to work as part of a team with tenancy services team and also branches
• Good working knowledge of lettings and tenancy legislation and contract requirements

Campions: Campions is one of the fastest growing sales and lettings agency groups in the UK. It currently includes the Chestertons, Chase Buchanan, Retirement Home search and Campions Lettings & Management brands which collectively sell, rent and manage thousands of properties across the country every year.

Perks That Make a Difference:

Benefits: Employee assistance programme, competitive holiday allowance + public holidays, charity matching and payroll giving, contribution towards eye care tests, annual flu vaccination vouchers, birthday leave, health cash plan plus a range of other additional benefits that are linked to specific job grades.

We are an equal opportunities employer, we welcome applications from everyone who is excited by the opportunity to join us. At Campions, we are committed to creating a diverse and inclusive workplace. We will thoroughly consider all applications without attention to ethnicity, religion, sexual orientation, gender, identity, family or parental status, national origin, veteran status, neurodiversity status, or disability status.

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20 Jan 2026