General Manager Power Plant Pkwy

SUMMARY

The General Manager has the responsibility for overseeing the daily operations of a single restaurant. The General Manager will provide overall leadership and supervision over operations, the store team members and will be held accountable to achieving operational standards, food safety, profitability and creating an inclusive and engaged environment.

• Manage P&L to meet operational goals and budget including EBITDA, ADT, OER, PCYA, CSAT, Food, Labor and more.
• Manage and improve service times.
• Ensure store is meeting operational excellence at all times; complete self-operations evaluation reports, and train in-store managers on process to ensure food, safety, etc. are up to meeting or exceeding standards.
• Track and monitor CSAT and make operational adjustments.
• Drive top-line sales and bottom-line results through local store marketing, new customer acquisition and orders and customer loyalty.
• Manage food and labor to goal and identify opportunities to correct waste.
• Set and communicate store goals with in-store managers and team.
• Lead and delegate responsibilities and tasks, leveraging each team member’s strengths (i.e. prepping food, cleaning/sanitation, stocking boxes, etc.).
• Ensure store is operating efficiently during all business hours, including being fully prepared for open, rush, and close.
• Oversee inventory management and food safety to ensure accuracy and efficiency; ensure employees are following procedures for shelf life and product dating.
• Oversee and train team members and managers on how to properly checkout at the end of a shift to ensure proper cash management and compliance.
• Coach the team on upselling orders.
• Identify and correct potential problems before they occur.

• Manage all store recruiting activities and Applicant Tracking System (ATS) to schedule, interview, and hire new team members.
• Conduct interviews and assess candidate fit for in-store positions.
• Manage new hire orientation and onboarding process while staying compliant with all labor laws.
• Ensure staffing meets business needs.
• Train and develop Assistant Managers on operational excellence and people practices.
• Assess talent and provide coaching, feedback and development; partner with MCO and Human Resources to follow progressive discipline philosophy.
• Manage and enforce training completion for all store team members.
• Consistently set clear expectations and hold others accountable to them.
• Communicate openly, constantly, and consistently with the team.
• Recognize team members and celebrate successes.
• Drive engagement, inclusion and retention in accordance with our Domino’s values, policies and procedures.
• Create a positive environment in your store that results in high team member engagement and retention.

• Promote team member safety inside and outside of the store by consistently communicating the importance of safety.
• Ensure all procedures for safety and security incidents are being followed and executed.
• Ensure all safety incidents are reported to the Safety Hotline.
• Ensure store is meeting all food safety standards.
• Identify high-risk practices and implement changes to reduce risk of injuries and incidents.
• Partner with Safety & Loss Prevention on any safety related concerns or incidents.
• Ensure delivery experts are following all cash and food safety procedures; by conducting callbacks, using lock boxes, and following safe delivery protocols.
• Monitor, prevent, and react to any shortages in the store.
• Coach team members on proper cash handling and deposit procedures.
• Ensure the deposit (armored car service, or TMs to the bank) is being completed safely and accurately.

• Build relationships with frequent customers, local business, schools and identify new partnerships in the community.
• Review and respond quickly to customer feedback; manage all customer care complaints and online feedback channels.
• Ensure all team members are providing excellent customer service.
• Monitor team performance from a customer’s point of view and recognize good performance from the team.
• Ensure all team members remain in proper image throughout duration of their shift.

• Lead the change management effort that is associated with all technical innovation.
• Train team members on current and new technology and ensure it is being adapted.
• Proactively check, operate, and troubleshoot systems.
• Leverage recommended operations technology to complete and track routines.

• Prior experience in a management role or similar experience required.
• Customer Service experience required.
• Fast food/quick service restaurant experience preferred.
• High School equivalent education level.
• Valid driver’s license required.
• Proven ability to lead by example and ensure accountability from a team.
• Proven ability to problem solve and resolve customer concerns and/or…