Onsite Deployment Engineer

Responsible for the deployment, field support, and help desk support of the Secure View accredited cross domain software

Job Duties

• Responsible for the operational maintenance, support and upgrades for operating systems, workstations and servers
• Under minimal supervision, performs software installations and upgrades to operating systems and layered software packages
• Acts as the SME for assessments and provides Tier 4 support for the Secure View implementation
• Develops and executes test plans for hardware/software validation and performance analysis
• Provides user familiarization training
• Performs in-depth triage and investigation of issues
• Conducts hardware and software audits of workstations and servers to ensure compliance with established standards, policies, and configuration guidelines
• Develops installation, testing and other technical documentation and diagrams
• Maintains infrastructure, including all hardware and software, for Secure View implementation
• Supports customer calls

Job Requirements

Bachelor's degree in Computer Science, Information Technology Management, Computer Engineering or a related field of study. With 5 years experience in performing IT deployments or service delivery in an end user/customer environment.

• 2 years experience in working directly with and supporting end users in an IC environment.
• 2 years experience implementing and staffing IT deployment teams, operations, help desks and other customer support functions.
• 2 years experience with Linux/RHEL
• 2 years experience with Windows Server
• Active Certification Compliant with DoD 8570 IAT Level II or higher (i.e., CompTIA Security+ CE)
• Must possess a TS/SCI security clearance
• Ability to travel 10% to 25% for job related activities as required

Additional Requirements

• Strong written and verbal communication skills, and a working knowledge of MS Suite?
  
  Broad experience in computer and network systems security?
• Strong analytical/problem solving skills with capability to identify solutions to unusual and complex problems?
• Experience coordinating with a small team to troubleshoot, debug and work end user issues to resolution.
• High level of motivation; self-starter; results driven?
• Experience independently working with and supporting end users an in an IC environment.
• Strong familiarity with cross-domain systems and / or virtualization and VDI environments?(Citrix, VMWare)?preferred
• Experience deploying IT solutions software in DOD/IC facilities CONUS and OCONUS?preferred
• Able to design and implement both Linux and Windows systems and deployments
• Familiar with IC and DoD IT infrastructures?
• Knowledgeable of issues related to system installs in Intelligence community and DOD intelligence sites, including site sensitivities as well as highly demanding user and site managers.?(preferred)
• Understanding of hypervisors including Xen, VMWare and Citrix
• Strong understanding of security controls at a technical level (i.e.: NIST 8500, STIGs)
• Experience with technical troubleshooting and root cause analysis
• Ability to lift between 10-100 lbs on an occasional basis
• Experience in working directly with and supporting end users in an IC environment (preferred)
• CISSP certification (preferred)

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

Deployment Engineer
• Hampton, VA, United States