Workday HCM – Support Specialist

All applicants must be legally authorized to work in the United States without current or future company sponsorship.

This position opportunity is located in the Hampton Roads, VA offices and requires on-site presence.

The ERP HRMS Support Specialist will maintain support for security and workflow configuration across agency’s Workday HRMS application. Support for Workday to include primary point of contact for security and workflow configuration, reviewing, documentation, certification, process improvements, troubleshooting and username/password issues. Position also provides support for special projects, ERP testing, reporting, system monitoring and other related assignments. To include working to design, test and implement technical solutions to support needed reporting, forms and integrations as defined by business requirements across ERP applications.

Essential Job Functions:

(Duties listed are not intended to be all inclusive nor to limit duties that might reasonably be assigned.)

Must be technically oriented (good problem-solving and troubleshooting skills), exhibit excellent communication skills (both written and verbal), superior customer service skills, are self-motivated and self-directed, good multi-tasking skills, quality oriented, flexible, and committed to successful on- time completion of tasks.

Duties include, but are not limited to:

· Maintain application security configuration across applications.

· Maintain workflow approval configuration across applications.

· Provide username and password support for applications.

· Create and maintain documentation for all Application Security and Workflow procedures.

· Assist with training as needed to staff for initial system access.

· Create and maintain training documentation as needed.

· Gather requirements for assigned tasks to design, build(configure) and test of production fixes and enhancements.

· Perform projects and other related assignments as needed.

· Perform re-certification for system access per policy.

· Perform audit support tasks as assigned.

· Provide support for ERP team devices to include troubleshooting, quarterly reviews and patching.

· Create reports as requested to assist in monitoring and troubleshooting.

· Create requested documentation; in a manner that is consistent with company standards and procedures.

· Use of HRMS development and reporting tools to support reporting, integration and other related assignments.

· Use of HRMS development and reporting tools for special projects, ERP testing, reporting, system monitoring and other related assignments.

· Must be able to communicate effectively with business users.

· Must be able to respond to requests to username and password issues in a manner that ensures customer satisfaction.

· Manage records created and received in compliance with the Hampton Roads Transit Records Management Policies and Procedures.