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Job Description & How to Apply Below
Responsibilities & Qualifications RESPONSIBILITIES
* Plans, delivers, and supports customer IT services, including installation, troubleshooting, user assistance, and training.
* Diagnoses and resolves customer-reported incidents involving hardware, software, and network systems.
* Performs analysis of user requirements and IT processes to enhance efficiency and service delivery.
* Researches, identifies, and reports trends and patterns of recurring technical problems; recommends process or technical improvements.
* Develops, updates, and maintains problem tracking databases and knowledge repositories.
* Installs, configures, troubleshoots, and maintains IT hardware, software, and peripheral equipment.
* Performs system and data backup and recovery operations.
* Develops user training materials and conducts end-user computing and information systems training sessions.
* Consults with users to identify IT needs and requirements; conducts feasibility studies and trade-off analyses to determine optimal solutions.
* Prepares business cases and implementation plans for IT service improvements.
* Ensures rigorous application of information security and cybersecurity policies, principles, and best practices across systems and processes. REQUIRED QUALIFICATIONS Clearance
* Secret - IT-I (Tier 5/SSBI) Critical Sensitive Clearance Certifications
* DoD 8570 IAT Level II Baseline Certification
* COMPTIA Security+ CE
* Cisco Certified Network Associate (CCNA)
* COMPTIA Cybersecurity Analyst (CySA+)
* Global Information Assurance Certification (GIAC) Global Industriel Cyber Security Professional (GICSP)
* Global Information Assurance Certification (GAIC) Security Essentials Certification (GSEC)
* Certified Network Defender (CND)
* Systems Security Certified Practitioner (SSCP)
* One of the following Google Cloud Platform:
* Google Associate Cloud Engineer
* Google Professional Cloud Architect
* One of the following cloud or systems certifications:
* AWS Certified Cloud Practitioner
* AWS Certified Security - Specialty
* AWS Certified Solutions Architect - Associate
* AWS Certified Solutions Architect - Professional
* AWS Certified Sys Ops Administrator
* Microsoft Certified:
Azure Administrator Associate
* Microsoft Certified:
Azure Solutions Architect Expert
* Microsoft Certified Azure Security Engineer Associate
* Oracle Cloud Infrastructure Cloud Operations
* Red Hat Certified Engineer
* Red Hat Certified System Administrator Experience
* Six (6) years of progressive experience in the field of Information Processing.
* Three (3) years of specialized experience in Information Processing involving a range of hardware and software solutions.
* Two (2) years of hands-on experience installing, diagnosing, troubleshooting, and training customers in the use of software and hardware systems. Desired Experience and Skills
* Three (3) years hands-on experience supporting Department of Defense (DoD) IT hosting solutions.
* Experience administering Windows and Linux operating systems in large enterprise environments.
* Proficiency and understanding of network fundamentals, VPNs, firewalls, and remote access solutions.
* Strong analytical and problem-solving skills:
Proficiency in problem-solving and troubleshooting complex issues, with the ability to analyze problems, identify root causes, communicate to management and implement effective solutions in a timely manner. Overview We are seeking an IT Support Specialist to join our team. Tek Synap is a fast growing high-tech company that understands both the pace of technology today and the need to have a comprehensive well planned information management environment.
"Technology moving at the speed of thought" embodies these principles - the need to nimbly utilize the best that information technology offers to meet the business needs of our Federal Government customers. We offer our full-time employees a competitive benefits package to include health, dental, vision, 401K, life insurance, short-term and long-term disability plans, vacation time and holidays. Visit us at .
Apply now to explore jobs with us! The safety and health of our employees is of the utmost importance. Employees are required to comply with any vaccination requirements mandated by contract, applicable law or regulation. By applying to a role at Tek Synap you are providing consent to receive text messages regarding your interview and employment status. If at any time you would like to opt out of text messaging, respond "STOP".
As part of the application process, you agree that Tek Synap Corporation may retain and use your name, e-mail, and contact information for purposes related to employment consideration. Additional Job Information WORK ENVIRONMENT AND PHYSICAL DEMANDS The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential…
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